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  1.  

    Operationalising the Focus/Values/Purpose Matrix

    A tool for libraries to measure their ability to deliver service quality
    Cullen, Rowena | Emerald Group Publishing | 2006
  2.  

    Empowering patients through health information literacy training

    Cullen, Rowena | Emerald Group Publishing | 2005
  3.  

    The digital divide: a global and national call to action

    Cullen, Rowena | Emerald Group Publishing | 2003

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