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The perceptions and perspectives of Lean Six Sigma (LSS) practitioners
An empirical study in MalaysiaEmerald Group Publishing | 2012| -
Developing a scale to measure students’ perception of service quality in the Indian context
Emerald Group Publishing | 2013| -
Distinctive personality traits of quality management personnel
British Library Online Contents | 2014| -
Prioritizing 5S activities by Kano model with modified CS coefficient for a semiconductor wafer fabrication during ramp-up stage
British Library Online Contents | 2014| -
The structural relationships between TQM factors and organizational performance
Emerald Group Publishing | 2010| -
Observation: a Lean tool for improving the effectiveness of Lean Six Sigma
Emerald Group Publishing | 2012| -
Optimising pathways for an organisational change management programme
British Library Online Contents | 2014| -
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Emerald Group Publishing | 2010| -
Student satisfaction and impact of leadership in private universities
Emerald Group Publishing | 2013| -
Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design
British Library Online Contents | 2014| -
A model for sustainable business excellence: implementation and the roadmap
Emerald Group Publishing | 2013| -
A review of the importance of business process management in achieving sustainable competitive advantage
British Library Online Contents | 2014|
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