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Smart cities provide citizens with information on various urban services and allow them to track the impact of their resource consumption on the overall sustainability of their city. The premise of smart cities is that with improved access to information on resource consumption, residents make better use of those resources, resulting in increased sustainability of the city. This paper explores the influence of the smart city technologies on individuals’ resource consumption behavior, in particular on energy consumption, aiming at achieving environmentally sustainable development. This approach combines systems thinking with existing social science theories, such as cognitive and learning theories, to explore the impact of smart city information on individual decision-making and behavioral change. Using a CLIOS (complex, large-scale, interconnected, open, and sociotechnical) model, a conceptual soft systems model, the paper explores the impact of smart city technologies on behavioral change of households with regards to energy consumption.