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Implementing Design for Six Sigma in large Swedish product developing organisations - an interview study
British Library Online Contents | 2015| -
Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study
British Library Online Contents | 2015| -
Internal quality management instructors' knowledge-training capabilities an empirical study in Taiwan
British Library Online Contents | 2015| -
Towards the fine-tuning of a predictive Kano model for supporting product and service design
British Library Online Contents | 2015| -
Effects of clinical pathway implementation on medical quality and patient satisfaction
British Library Online Contents | 2015| -
Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis
British Library Online Contents | 2015| -
Creation of value to society - a process map of the societal entrepreneurship area
British Library Online Contents | 2015| -
A structured approach to integrating audits to create organisational efficiencies: ISO 9001 and ISO 27001 audits
British Library Online Contents | 2015| -
Developing control charts in monitoring service quality based on the number of customer complaints
British Library Online Contents | 2015| -
Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
British Library Online Contents | 2015| -
Exploring the impact factor of positive word-of-mouth influences satisfied customers
British Library Online Contents | 2015| -
GRSERV scale: an effective tool for measuring consumer perceptions of service quality in green restaurants
British Library Online Contents | 2015| -
Hoshin Kanri planning process in human resource management: recruitment in a high-tech firm
British Library Online Contents | 2015| -
A dual quality function deployment approach for benchmarking service quality
British Library Online Contents | 2015| -
Are alliances a panacea for SMEs? The achievement of competitive priorities and firm performance
British Library Online Contents | 2015| -
The level of management maturity in the Polish food sector and its relation to financial performance
British Library Online Contents | 2014| -
A business process management capabilities perspective on organisation performance
British Library Online Contents | 2014| -
An investigation of lead benchmarking implementation: A comparison of small/medium enterprises and large companies
British Library Online Contents | 2014|
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