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Deliberately Digital [2020]
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The Birth of Digital—A Brief History of Digital Technologies
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Business Trends—The Changing Nature of Business Offerings and Ecosystems
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Societal Trends—The Changing Influences on Business Strategy
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Technology Trends—Historical and Future Drivers of Change
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Digital Frustration—Why Do Organizations Struggle to Transform Successfully and Sustainably?
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Rewriting Enterprise DNA—Achieving Fundamental and Intentional Transformation
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Strategy—The Two Routes for Achieving Enduring Digital Success
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Business Models—Servitization and Platforms as the DNA Scissors for Transformation
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Platforms and Ecosystems—Supporting a Company’s Digital Strategy
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Customers—How Great Digital Businesses Truly Put Customers at the Heart
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Leadership—What Is Required of Leaders and Leadership to Achieve Digital Success?
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Organization Structure—Allocating Roles and Responsibilities to Support Business Strategy
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People—How Does a Digital Business Create and Engage with the Workforce of the Future?
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Innovation—Recipes for Staying Ahead of the Competition in a Digital World
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Security—Business Constraint Versus Enabler of Trust
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Starting the Transformation—Establishing the Right Foundations
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Foundational Transformation Themes—Putting in Place Servitization and Platform Ecosystems
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Planning an Iterative Transformation—Setting the Strategic Transformation Direction
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Measuring the Transformation—KPIs for Understanding Transformation Progress
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Enduring Digital Transformation—Delivering Incremental Value from a Long-Term Vision
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Conclusion to Deliberately Digital: Enduring Transformations
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Case Study 1: The Digital Transformation of Energy and Utilities (Focus on Electrification)
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Case Study 2: The Digital Transformation of Health Care
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Case Study 3: Autonomous and Electric Vehicles
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Case Study 4: The Digital Transformation of Insurance
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Case Study 5: Atos—Transforming Customer Experience and Contributing to Business Strategy
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Case Study 6: The Digital Transformation of Manufacturing
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Case Study 7: The Digital Transformation of Banking—An Industry Changing Beyond Recognition