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Outsourcing [2012]

1
Outsourcing: The Most Important Management Trend of the Past 75 Years
1
Overview
1
Strategy of Outsourcing
8
Battle of the Titans: The Global Outsourcing Landscape
17
Outsourcing a Function
17
Planning Stage
33
China: Your Essential Shore
45
Contractual Issues
60
Strategies that Work
75
Managing the Supplier
75
Ten Lessons Learned
81
Selecting the Vendor
91
Terminating the Outsourcing Arrangement
91
Winning the Talent War
105
Accounting for the Outsourced Company
105
Negotiations: Strategy and Process
112
China's Outsourcing Cities
129
Outsourcing the Accounting Function
133
Business Process Outsourcing Contract
135
IT Outsourcing, Business Process Outsourcing, and Knowledge Process Outsourcing in China
156
China's Legal Framework
159
Outsourcing Computer Services
176
China 2020
185
Outsourcing the Customer Service Function
186
Exclusive Survey of Selected Cities in Cooperation with MOFCOM
192
Case Studies
205
Outsourcing the Engineering Function
235
Outsourcing the Human Resources Function
238
Contact Information for Major Government Offices, Outsourcing Centers, and Online Resources
251
Outsourcing the Logistics Function
273
Outsourcing the Maintenance and Janitorial Functions
283
Index
301
Outsourcing the Manufacturing Function
327
Measuring Performance
329
Outsourcing the Sales and Marketing Functions
345
Human Resources
349
Outsourcing the Administration Function
365
Summary of Performance Measurements
377
Index
383
Transformational Outsourcing
407
International Considerations
443
Information Privacy and Security Issues
481
Exhibits and Ancillary Agreements
523
Postnegotiation Activities
537
Renegotiation and Termination
581
Index
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Front Matter
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Front Matter
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Front Matter
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