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Outsourcing [2012]
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Outsourcing: The Most Important Management Trend of the Past 75 Years
- 1
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Overview
- 1
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Strategy of Outsourcing
- 8
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Battle of the Titans: The Global Outsourcing Landscape
- 17
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Outsourcing a Function
- 17
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Planning Stage
- 33
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China: Your Essential Shore
- 45
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Contractual Issues
- 60
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Strategies that Work
- 75
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Managing the Supplier
- 75
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Ten Lessons Learned
- 81
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Selecting the Vendor
- 91
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Terminating the Outsourcing Arrangement
- 91
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Winning the Talent War
- 105
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Accounting for the Outsourced Company
- 105
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Negotiations: Strategy and Process
- 112
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China's Outsourcing Cities
- 129
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Outsourcing the Accounting Function
- 133
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Business Process Outsourcing Contract
- 135
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IT Outsourcing, Business Process Outsourcing, and Knowledge Process Outsourcing in China
- 156
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China's Legal Framework
- 159
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Outsourcing Computer Services
- 176
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China 2020
- 185
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Outsourcing the Customer Service Function
- 186
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Exclusive Survey of Selected Cities in Cooperation with MOFCOM
- 192
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Case Studies
- 205
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Outsourcing the Engineering Function
- 235
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Outsourcing the Human Resources Function
- 238
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Contact Information for Major Government Offices, Outsourcing Centers, and Online Resources
- 251
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Outsourcing the Logistics Function
- 273
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Outsourcing the Maintenance and Janitorial Functions
- 283
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Index
- 301
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Outsourcing the Manufacturing Function
- 327
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Measuring Performance
- 329
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Outsourcing the Sales and Marketing Functions
- 345
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Human Resources
- 349
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Outsourcing the Administration Function
- 365
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Summary of Performance Measurements
- 377
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Index
- 383
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Transformational Outsourcing
- 407
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International Considerations
- 443
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Information Privacy and Security Issues
- 481
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Exhibits and Ancillary Agreements
- 523
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Postnegotiation Activities
- 537
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Renegotiation and Termination
- 581
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Index
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Front Matter
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Front Matter
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Front Matter