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Operations Strategy [2002]

13
Emerging Characteristics of Value Creation and Delivery
25
Perspectives of Value
36
Value as a Business Concept
59
Value Based Organisations: the Growth of Flexible Response and Virtual Organisations
86
Supply Chains and Value Chains: Definitions, Characteristics, Differences and Directions
105
Value Based Organisations: the Value Chain Approach
122
Strategic and Operational Characteristics and Components
154
Corporate Value, Performance Management, Coordination and Control: Issues and Options
176
Managing Customer Value and the Value Proposition
200
Core Competencies, Key Success Factors, Value/Cost Drivers and Process Management
226
Where Value Strategy and Value Operations Meet
250
Industry Value Chains
265
Corporate Value Chains
281
Value and Value Chains in Healthcare
298
Value and Value Chains in Education
314
Configuring the Value Chain: 1
343
Configuring the Value Chain: 2
362
Case Study Exercises
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