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Balanced Scorecard Step‐By‐Step [2012]

1
Introduction to the Balanced Scorecard
1
Performance Measurement and the Need for a Balanced Scorecard
25
Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors
31
Getting Started
46
Before You Begin
71
Mission, Values, Vision, and Strategy
82
Training and Communication Planning for Balanced Scorecard Success
97
Strategy Maps
105
Mission, Values, and Vision
130
Strategy: The Core of Every Balanced Scorecard
143
Creating Performance Measures
150
Strategy Maps
179
Setting Targets and Prioritizing Initiatives
199
Cascading the Balanced Scorecard to Build Organizational Alignment
209
Performance Measures, Targets, and Initiatives
221
Using the Balanced Scorecard to Strategically Allocate Resources
239
Additional Balanced Scorecard Linkages: Compensation and Corporate Governance
256
Creating Alignment by Cascading the Balanced Scorecard
261
Reporting Balanced Scorecard Results
276
Linking Resource Allocation to the Balanced Scorecard
281
Maintaining the Balanced Scorecard
286
Reporting Results
299
Concluding Thoughts on Balanced Scorecard Success
311
Index
312
The City of Charlotte: A Balanced Scorecard Success Story
330
Sustaining Balanced Scorecard Success
343
The Importance of Terminology and a Balanced Scorecard Glossary
353
Index
i
Front Matter
i
Front Matter
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