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Balanced Scorecard Step‐By‐Step [2012]
- 1
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Introduction to the Balanced Scorecard
- 1
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Performance Measurement and the Need for a Balanced Scorecard
- 25
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Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors
- 31
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Getting Started
- 46
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Before You Begin
- 71
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Mission, Values, Vision, and Strategy
- 82
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Training and Communication Planning for Balanced Scorecard Success
- 97
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Strategy Maps
- 105
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Mission, Values, and Vision
- 130
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Strategy: The Core of Every Balanced Scorecard
- 143
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Creating Performance Measures
- 150
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Strategy Maps
- 179
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Setting Targets and Prioritizing Initiatives
- 199
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Cascading the Balanced Scorecard to Build Organizational Alignment
- 209
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Performance Measures, Targets, and Initiatives
- 221
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Using the Balanced Scorecard to Strategically Allocate Resources
- 239
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Additional Balanced Scorecard Linkages: Compensation and Corporate Governance
- 256
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Creating Alignment by Cascading the Balanced Scorecard
- 261
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Reporting Balanced Scorecard Results
- 276
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Linking Resource Allocation to the Balanced Scorecard
- 281
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Maintaining the Balanced Scorecard
- 286
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Reporting Results
- 299
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Concluding Thoughts on Balanced Scorecard Success
- 311
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Index
- 312
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The City of Charlotte: A Balanced Scorecard Success Story
- 330
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Sustaining Balanced Scorecard Success
- 343
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The Importance of Terminology and a Balanced Scorecard Glossary
- 353
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Index
- i
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Front Matter
- i
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Front Matter