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Managing Robotics in Retail [2022]
- 1
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Motivation
- 2
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Relevance
- 3
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Overall Research Design
- 4
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Structure of the Dissertation
- 5
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Goal and Structure
- 6
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Service-Dominant Logic as a Research Lens
- 7
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Service Systems as a Unit of Analysis
- 8
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Frontstage Service Technology Adoption
- 9
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Conclusion and Summary
- 10
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Goal and Structure
- 11
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Towards a Definition for Service Robots
- 12
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Sub-study 1a: State of Technology
- 13
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Sub-study 1b: State of Knowledge
- 14
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Discussion and Implications
- 15
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Conclusion and Summary
- 16
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Goal and Structure
- 17
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Conceptual Background: Customers’ Access to Value Propositions
- 18
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Sub-study 2a: Experimental Field Study
- 19
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Sub-study 2b: Exploratory Interview Study
- 20
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Sub-study 2c: Short Survey and Questionnaire
- 21
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Sub-study 2d: Scale Development
- 22
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Discussion and Implications
- 23
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Conclusion and Summary
- 24
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Goal and Structure
- 25
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Conceptual Background: Frontstage Service Technologies
- 26
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Sub-study 3a: Exploratory Interview Study
- 27
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Sub-study 3b: Scale Development
- 28
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Discussion and Implications
- 29
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Conclusion and Summary
- 30
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Objective and Structure
- 31
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Conceptual Background: Retail Managers’ Boundary Role
- 32
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Research Design: Exploratory Interview Study
- 33
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Findings
- 34
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Discussion and Implications
- 35
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Conclusion and Summary
- 36
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Goal and Structure
- 37
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Conceptual Background: Synthesized Key Insights
- 38
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Research Design
- 39
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Requirement Derivation
- 40
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Initial Design of the Artifact MARIE
- 41
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Evaluation of the Artifact MARIE
- 42
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Discussion and Implications
- 43
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Conclusion and Summary
- 44
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Objective and Structure
- 45
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Summary of Parts I–VII
- 46
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Reflect Findings and Implications
- 47
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Concluding Remarks