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Managing Robotics in Retail [2022]

1
Motivation
2
Relevance
3
Overall Research Design
4
Structure of the Dissertation
5
Goal and Structure
6
Service-Dominant Logic as a Research Lens
7
Service Systems as a Unit of Analysis
8
Frontstage Service Technology Adoption
9
Conclusion and Summary
10
Goal and Structure
11
Towards a Definition for Service Robots
12
Sub-study 1a: State of Technology
13
Sub-study 1b: State of Knowledge
14
Discussion and Implications
15
Conclusion and Summary
16
Goal and Structure
17
Conceptual Background: Customers’ Access to Value Propositions
18
Sub-study 2a: Experimental Field Study
19
Sub-study 2b: Exploratory Interview Study
20
Sub-study 2c: Short Survey and Questionnaire
21
Sub-study 2d: Scale Development
22
Discussion and Implications
23
Conclusion and Summary
24
Goal and Structure
25
Conceptual Background: Frontstage Service Technologies
26
Sub-study 3a: Exploratory Interview Study
27
Sub-study 3b: Scale Development
28
Discussion and Implications
29
Conclusion and Summary
30
Objective and Structure
31
Conceptual Background: Retail Managers’ Boundary Role
32
Research Design: Exploratory Interview Study
33
Findings
34
Discussion and Implications
35
Conclusion and Summary
36
Goal and Structure
37
Conceptual Background: Synthesized Key Insights
38
Research Design
39
Requirement Derivation
40
Initial Design of the Artifact MARIE
41
Evaluation of the Artifact MARIE
42
Discussion and Implications
43
Conclusion and Summary
44
Objective and Structure
45
Summary of Parts I–VII
46
Reflect Findings and Implications
47
Concluding Remarks
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