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Business Intelligence Applied [2012]
- 1
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Defining Information and Communication Technology Infrastructure
- 27
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Introductory Business and Technology Strategy Concepts
- 51
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Why Build an ICT Infrastructure to Support Business Processes?
- 77
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Understanding Your Organization and Its Competitive Environment
- 107
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Process Improvement Or Innovation?
- 125
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Measuring the Business Value of ICT
- 153
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Best Practices for Documenting Process Change
- 187
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Best Practices For Documenting Technology Recommendations
- 213
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The Business—Driven Infrastructure Design Cycle
- 237
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Ticket Sales Inc.: A Fictitious Business Case
- 247
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About the Author
- 249
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Index
- i
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Front Matter