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Business Intelligence Applied [2012]

1
Defining Information and Communication Technology Infrastructure
27
Introductory Business and Technology Strategy Concepts
51
Why Build an ICT Infrastructure to Support Business Processes?
77
Understanding Your Organization and Its Competitive Environment
107
Process Improvement Or Innovation?
125
Measuring the Business Value of ICT
153
Best Practices for Documenting Process Change
187
Best Practices For Documenting Technology Recommendations
213
The Business—Driven Infrastructure Design Cycle
237
Ticket Sales Inc.: A Fictitious Business Case
247
About the Author
249
Index
i
Front Matter
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