E-Books durchsuchen

Warranty Fraud Management [2016]

1
Overview
15
Products and Product Warranty
39
Warranty Servicing
63
Warranty Costs
81
Warranty Management
125
Warranty Fraud
177
Warranty Control Framework
189
Customer Fraud Management
215
Service Agent Fraud Management
293
Fraud Management with Other Parties
307
Structures Influencing Warranty Fraud
319
Implementing a Warranty Control Framework
331
Epilogue
337
Detailed Claim Data
343
Agency Theory
347
Game Theory
351
Glossary
355
Acronyms
357
References
363
Index
i
Front Matter
Feedback