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Warranty Fraud Management [2016]
- 1
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Overview
- 15
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Products and Product Warranty
- 39
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Warranty Servicing
- 63
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Warranty Costs
- 81
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Warranty Management
- 125
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Warranty Fraud
- 177
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Warranty Control Framework
- 189
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Customer Fraud Management
- 215
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Service Agent Fraud Management
- 293
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Fraud Management with Other Parties
- 307
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Structures Influencing Warranty Fraud
- 319
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Implementing a Warranty Control Framework
- 331
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Epilogue
- 337
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Detailed Claim Data
- 343
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Agency Theory
- 347
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Game Theory
- 351
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Glossary
- 355
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Acronyms
- 357
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References
- 363
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Index
- i
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Front Matter