Acknowledgements -- Notes on contributors -- Introduction / Brian Nicholson, Ron Babin, Mary C. Lacity -- The impact of impact sourcing : framing a research agenda / Erran Carmel, Mary C. Lacity and Andrew Doty -- Exploring the "impact" in impact sourcing ventures : a sociology of space perspective? / Sandeep, M. S., and M. N. Ravishankar -- The rural BPO sector in India : encouraging inclusive growth through entrepreneurship / Shirin Madon and C. Ranjini -- Social outsourcing as a development tool : the impact of outsourcing IT services to women's social enterprises in Kerala / Richard Heeks and Shoba Arun -- Assessing the social development potential of impact sourcing / Fareesa Malik, Brian Nicholson and Sharon Morgan -- Competition in online job market place : towards a global labour market for outsourcing services / Niels Beerepoot and Bart Lambregts -- Impact sourcing: employing prison inmates to perform digitally-enabled business services / Mary C. Lacity, Joseph W. Rottman, and Erran Carmel -- Exploring the effects liminality on corporate social responsibility in inter-firm outsourcing relationships / Brian Nicholson, Ron Babin and Steve Briggs -- Impact sourcing : aboriginal case study / Ron Babin, Brian Nicholoson Megan Young -- Conclusions : an SRO agenda for the future / Brian Nicholson, Ron Babin and Mary C. Lacity -- Index