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A reliable and cost effective electricity service is critical to economic growth. In order for ZESCO to satisfy the electricity demands of its current customers and bring its services to the new customers, it is essential to ensure an adequate revenue stream to cover its operations and maintenance costs and a portion for new investments in system rehabilitation and expansion. The implementation of the prepayment system in Emmasdale has been a success because both the customers and ZESCO project staff have accepted the system as a modern and cost-effective tool to address the billing and cash flow problems associated with the conventional credit metering system. Generally, the response from the customers has been overwhelming and customers have recognised that the prepayment system has numerous advantages and gives them control over the usage for electricity energy. The prepayment system also provides reliable measurement (no assessments), improvement in cash flow, reduces distribution losses and eliminates debt related to credit meters. Other benefits include improved customer service and reduction in customer energy consumption as the customer is in control of energy usage. The prepayment system will help ZESCO achieve its goals through a more efficient revenue collection and improved cash flow. ZESCO has identified the implementation of the prepayment meter as a measure to improve revenue collection as well as to reduce on distribution losses. The implementation will represent a major policy shift for ZESCO as there are plans to make sure that all new domestic customers are metered via the prepayment method. (5 pages)