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Findings and recommendations resulting from an operations review of the South Bend, Ind., Housing Allowance Office (HAO), the administrative agent for the allowance payment program of the Supply experiment being conducted in South Bend, Ind., and Green Bay, Wis., are reported. The review consisted of a general investigation of all HAO activities, interviews with members of the HAO staff and management, review and analysis of client - processing procedures, examination of HAO handbooks, observation of housing evaluation and information sessions, and other methods. At the time of review, the HAO had a staff of 80 and a recipient level of 3,541 households. Following are a sample of findings: (1) management's attention has been diverted from the primary responsibility (to generate recipients), a fact demonstrated by the 6 - month backlog of unprocessed applications; (2) the lack of any backlog in the certification and housing evaluation section suggested an imbalance in workload among the sections and transferral of some personnel to the client services section is suggested; (3) a more extensive prescreening process is needed to cut down on interview time, and (3) quality control reporting for client services activities was not responsive to client needs and should be adjusted to focus on the certification process where a 100 percent review of enrollment and recertification forms takes place. Appendices describe differences between the South Bend and Green Bay HAO's and tables and charts are provided.