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The study aimed at working out a catalogue of criteria for the effective work of a liaison center for the machine building industry within the planned system of information and documentation of the German Government. By selecting this objective, the investigation methodically demanded a continuous change between theoretical analysis (study of literature, analytical deduction of the framework for a user-oriented information system) and empirical observation of information behaviour in the machine building industry (personal interviews with enterprises and important information sources for the machine building industries). An information system keyed to the information needs of the machine building industry must cover three main phases: Collection and documentation of information, selecting and procuring the needed information as well as encouraging and consulting the clients on the use of information. These different tasks complement one another, they correspond to different functions within enterprises: management, staff, and information function. Central point of a liaison center must be the task of selecting the required information (making information available, selling good information, analysing the information needs of clients), completed by fields of activity in documenting information (specifically for the machine building industry) and consulting clients on the use of information (agency for contacts, drawing the clients' attention to the complexity of machine building problems). A concrete catalogue of criteria for an effective conception of a liaison center for the machine building industry has been worked out. (Atomindex citation 09:386934)