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The consumers services project (CSR) was created in Lansing's model cities neighborhood in 1971 to alleviate some of the frustration encountered by disadvantaged consumers in the modern marketplace. It was developed under the assumption that persons with low incomes find that income is further diminished by a lack of buying knowledge and victimization in marketing practices. With a staff of three professionals, two clericals and six community aides, the project operated: (1) a consumer complaint service, (2) specialized consumer information and education programs and (3) general consumer information services on harmful products and practices. Evaluation, based on questionnaires distributed in the community, indicated little community awareness of the program. A modification based on education consumers to want to change their buying habits is suggested as one alternative solution to the problem. Complaint service activities and data on the three programs are tabulated.