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Computer-mediated communication systems (CMCSs) use computers and telecommunications networks to compose, store, deliver, and process communication. Among the types of systems that come under this heading are electronic mail, computerized conferencing, and bulletin-board systems. CMCs can provide sufficient speed and volume for effective communication flow within and between groups and organizations. However, this 'solution' to constrictions on the flow of information and communication is not without cost, in a behavioral as well as economic sense. Computers and related 'office-automation' technology can often create as many problems for an organization as they solve. The article considers the problems of information overload, and the structures and processes of minimizing overload.