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The topics of chapter 1 and 2 are natural language understanding by people and by computers. Chapter 3 reports on the artificial intelligence in the commercial world. Special subjects are the definition of artificial intelligence and expert systems. Chapter 4 explores the retrieving of information from computer data bases. Subtitles are: date base terminology programming languages, query languages menu systems and report-based information delivery. Chapter 5 covers data base retrieval using natural language. Chapter 6 and Chapter 7 introduce domain-independent and knowledge-based national language interfaces. Chapter 8 is devoted to the evaluating natural language interfaces Chapter 9 presents conversational advisory systems. Chapter 10 with the title 'The commercial impact of the Technology' closes the book.