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The long and winding road: The evolution of quality management
British Library Online Contents | 2002| -
The importance of conversations-for-action for effective strategic management
British Library Online Contents | 2002| -
Benchmarking in Italy: the first case study on personnel motivation and satisfaction in a Health Business
British Library Online Contents | 2002| -
Diagnosing whether northern Cyprus hotels are ready for TQM: an empirical analysis
British Library Online Contents | 2002| -
Quality improvement of barrack life in the Republic of Korea army
British Library Online Contents | 2002| -
Impact of ISO 9000 certification on quality management practices: A comparative study
British Library Online Contents | 2002| -
Impact of supply chain sensitivity to quality certification on quality management practices and performances
British Library Online Contents | 2002| -
Developing quality criteria for application in the higher education sector in Turkey
British Library Online Contents | 2002| -
Software process management of top companies in Taiwan: a comparative study
British Library Online Contents | 2002| -
Using a customer-focused approach to improve quality across the value chain: the case of Siderar
British Library Online Contents | 2002| -
Implementation obstacles for a work-development-oriented TQM strategy
British Library Online Contents | 2002| -
An organizational profitability, productivity, performance (PPP) model: going beyond TQM and BPR
British Library Online Contents | 2002| -
Integrating the safety dimension into quality management systems: a process model
British Library Online Contents | 2002| -
A cross-cultural comparison of top management personality for TQM implementation
British Library Online Contents | 2002| -
Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO9000
British Library Online Contents | 2002| -
Development of an integrated total quality management and performance measurement system for self-assessment: A method
British Library Online Contents | 2002| -
A study on the cognitive and affective components of service quality
British Library Online Contents | 2002| -
ISO 9000 certification: The financial performance implications
British Library Online Contents | 2002| -
Job standardization and service quality: a closer look at the application of total quality management to the public sector
British Library Online Contents | 2002| -
Multi-attribute decision model for assessing components of total quality management
British Library Online Contents | 2002| -
An analysis of quality costs in Australian manufacturing firms
British Library Online Contents | 2002| -
The development of an Excellence Model for Portuguese higher education institutions
British Library Online Contents | 2001| -
Measuring customer satisfaction: Evidence from Hong Kong retail banking industry
British Library Online Contents | 2001| -
Doctoral TQM research: a study of themes, directions and trends
British Library Online Contents | 2001| -
Improving the EFQM Model: An empirical study on model development and theory building using concept mapping
British Library Online Contents | 2001| -
Quality management initiatives in Hong Kong's banking industry: A longitudinal study
British Library Online Contents | 2001| -
The development of an ideal kindergarten through concept engineering/quality function deployment
British Library Online Contents | 2001| -
Continuous improvement strategies and production competitive criteria: Some findings in Brazilian industries
British Library Online Contents | 2001| -
Relationships among quality management, IS use and organizational performance in the health care and non-health care setting
British Library Online Contents | 2002| -
Quality in construction: the situation of the Chilean construction industry
British Library Online Contents | 2002| -
An empirical assessment and application of SERVQUAL in a Mainland Chinese department store
British Library Online Contents | 2002| -
An action-oriented approach to quality management self-assessment in small and medium-sized enterprises
British Library Online Contents | 2001| -
What universities can learn from corporations about quality control of students. A proposal from a Japanese perspective
British Library Online Contents | 2001| -
Investigating the relationship between service providers' personality and customers' perceptions of service quality across gender
British Library Online Contents | 2001| -
The strategic process of a cultural change to implement total quality management: A case study
British Library Online Contents | 2001|
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