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Implementation of total quality management in small organizations: A case study in Sweden
British Library Online Contents | 2001| -
Measuring the relationship between total quality management and sustainable competitive advantage: A resource-based view
British Library Online Contents | 2001| -
Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors
British Library Online Contents | 2001| -
Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study
British Library Online Contents | 2001| -
Design of quality service systems in the public sector: use of quality function deployment in police services
British Library Online Contents | 2001| -
Critical factors for successful total quality management implementation in Turkey: Evidence from the banking sector
British Library Online Contents | 2001| -
Looking beyond audit-oriented evaluation of gauge repeatability and reproducibility: A case study
British Library Online Contents | 2001| -
Determinants of employee involvement practices in manufacturing enterprises
British Library Online Contents | 2001| -
Customer satisfaction: Keeping tabs on the issues that matter
British Library Online Contents | 2001| -
Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors
British Library Online Contents | 2001| -
Quality management and plant success: An empirical study of Canadian and Australian manufacturers
British Library Online Contents | 2001| -
Quality training: Needs and evaluation-findings from a European survey
British Library Online Contents | 2001| -
The interactions between quality, productivity and economic performance: The case of Swedish pharmacies
British Library Online Contents | 2001| -
Cultural influences on total quality management adoption in Chinese enterprises: An empirical study
British Library Online Contents | 2001| -
The impact of quality on store loyalty: A contingency approach
British Library Online Contents | 2001| -
Leaming from others: Benchmarking in diverse tourism enterprises
British Library Online Contents | 2001| -
The role of customer satisfaction in achieving business excellence
British Library Online Contents | 2001|
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