Production and operations management : the flagship research journal of the Production and Operations Management Society
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
Table of contents
- 235
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Operations in the Service Industries: Introduction to the Special IssueApte, U. / Maglaras, C. / Pinedo, M. et al. | 2008
- 238
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The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of ValueSpohrer, J. / Maglio, P.P. et al. | 2008
- 247
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Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory InvestigationVoss, C. / Roth, A.V. / Chase, R.B. et al. | 2008
- 267
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New Service Development Competence and Performance: An Empirical Investigation in Retail BankingMenor, L.J. / Roth, A.V. et al. | 2008
- 285
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A Specialized Inventory Problem in Banks: Optimizing Retail SweepsNair, S.K. / Anderson, R.G. et al. | 2008
- 296
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To Pool or Not to Pool in Call Centersvan Dijk, N.M. / van der Sluis, E. et al. | 2008
- 306
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Optimizing the Staffing and Routing of Small-Size Hierarchical Call CentersChevalier, P. / Van den Schrieck, J.-C. et al. | 2008
- 320
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Assessing Markups, Service Quality, and Product Attributes in Music CDs' Internet RetailingRabinovich, E. / Maltz, A. / Sinha, R.K. et al. | 2008
- 338
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Assessment of Patient Classification in Appointment System DesignCayirli, T. / Veral, E. / Rosen, H. et al. | 2008
- 354
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Introduction to the Special Issue on Theory Development in Operations ManagementSchroeder, R.G. et al. | 2008
- 357
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Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services DesignXue, M. / Field, J.M. et al. | 2008
- 373
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System Dynamics as a Structural Theory in Operations ManagementGrossler, A. / Thun, J.-H. / Milling, P.M. et al. | 2008
- 385
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From Mass Production to Mass Customization: Hindrance Factors, Structural Inertia, and Transition HazardRungtusanatham, M.J. / Salvador, F. et al. | 2008