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TIB reading rooms collection
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Assessing customer satisfaction with local authority services using SERVQUAL
Taylor & Francis Verlag | 2001| -
Measuring service quality in the public sector: The potential for SERVQUAL
Taylor & Francis Verlag | 1996| -
Performance measurementfor stakeholders
The case of Scottish local authoritiesEmerald Group Publishing | 2004| -
Developing balanced scorecards in local authorities: a comparison of experience
Emerald Group Publishing | 2004| -
Using SERVQUAL to assess customer satisfaction with public sector services
Emerald Group Publishing | 2001| -
Assessing customer satisfaction with local authority services using SERVQUAL
Online Contents | 2001| -
Using the statutory audit to support continuous improvement in Scottish local authorities
Emerald Group Publishing | 2001|
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