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The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis
British Library Online Contents | 2009| -
Behavioral Responses to Organizational Complaint Resolution Effort
British Library Conference Proceedings | 2009| -
Measuring Interactive Remote Services Acceptance: A Quantitative Study on B2B-Services Adoption
British Library Conference Proceedings | 2009| -
Instant Customer Base Analysis: Managerial Heuristics Often ``Get It Right''
British Library Online Contents | 2008| -
Cross-Cultural Differences in the Development of Trust in Relational Service Exchange: An Empirical Analysis in the Banking Context in China and Germany
British Library Conference Proceedings | 2008| -
An Examination of the Links Between Employee Satisfaction, Customer Satisfaction, and Profitability: A Time-Series Analysis
British Library Conference Proceedings | 2007| -
Linking Relationship Marketing and Technology Acceptance Variables to Predict Customer Retention of Smart Services
British Library Conference Proceedings | 2011| -
Catch Up with the Best: Relative Customer Satisfaction and Market Value of Firm Equity
British Library Conference Proceedings | 2009| -
Does Care Lead to Cash? The Financial Impact of Performance Failures and its Moderators
British Library Conference Proceedings | 2011| -
Keep It Personal! New Service Developments and Their Impact on Customer Relationships
British Library Conference Proceedings | 2011| -
Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics
British Library Conference Proceedings | 2007| -
Cross-Cultural Differences in Customers' Willingness to Co-Produce Professional Services: Insights from an 11 Country-Study
British Library Conference Proceedings | 2009| -
``We Will Do It for You!'' Leveraging Your Customers' Cross-Buying Potential by Complementing Cross-Category Purchases Through Value Added Services
British Library Conference Proceedings | 2007| -
Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences
British Library Online Contents | 2010| -
Cross-Cultural Differences in the Effect of Word-of-Mouth in Relational Service Exchange: The Moderating Effect of Uncertainty Avoidance
British Library Conference Proceedings | 2009|
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