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Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
Taylor & Francis Verlag | 2003|Publisher: Frank Cass -
The impact of innovation on economic performance in services
Taylor & Francis Verlag | 2004|Publisher: Frank Cass -
Customer satisfaction measurement: comparing four methods of attribute categorisations
Taylor & Francis Verlag | 2004|Publisher: Frank Cass -
Developing a brand performance measure for financial services brands
Taylor & Francis Verlag | 2004|Publisher: Frank Cass -
How innovative are services? an empirical analysis for Spain
Taylor & Francis Verlag | 2005|Publisher: Frank Cass -
Never a dull moment: Pim Fortuyn and the Dutch parliamentary election of 2002
Taylor & Francis Verlag | 2003|Publisher: Frank Cass -
The terrorists in their own words: Interviews with 35 incarcerated Middle Eastern terrorists**This research was conducted with the support of the Smith Richardson Foundation.
Taylor & Francis Verlag | 2003|Publisher: Frank Cass -
The policy impact of church–state relations: family policy and abortion in Britain, France, and Germany
Taylor & Francis Verlag | 2003|Publisher: Frank Cass -
Business services in Germany: bridges for innovation
Taylor & Francis Verlag | 2003|Publisher: Frank Cass -
The self-destruction of a right-wing populist party? The Austrian parliamentary election of 2002
Taylor & Francis Verlag | 2003|Publisher: Frank Cass -
International actors and democracy promotion in central and eastern Europe: the integration model and its limits
Taylor & Francis Verlag | 2004|Publisher: Frank Cass -
From transition to defective democracy: mapping Asian democratization
Taylor & Francis Verlag | 2004|Publisher: Frank Cass -
Innovation, consumption and services: encapsulation and the combinatorial role of services
Taylor & Francis Verlag | 2004|Publisher: Frank Cass -
Who is indigenous? ‘Peoplehood’ and ethnonationalist approaches to rearticulating indigenous identity
Taylor & Francis Verlag | 2003|Publisher: Frank Cass -
Implementation of yield management practices in service organisations: empirical findings from a major hotel group
Taylor & Francis Verlag | 2004|Publisher: Frank Cass -
What follows tertiarisation? structural change and the role of knowledge-based services
Taylor & Francis Verlag | 2003|Publisher: Frank Cass
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