ISO 9000 certification: The financial performance implications (English)
- New search for: Wayhan, V. B.
- New search for: Kirche, E. T.
- New search for: Khumawala, B. M.
- New search for: Wayhan, V. B.
- New search for: Kirche, E. T.
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In:
TOTAL QUALITY MANAGEMENT -ABINGDON-
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13
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217-232
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2002
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ISSN:
- Article (Journal) / Print
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Title:ISO 9000 certification: The financial performance implications
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Contributors:
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Published in:TOTAL QUALITY MANAGEMENT -ABINGDON- ; 13 ; 217-232
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Publisher:
- New search for: CARFAX PUBLISHING COMPANY
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Publication date:2002-01-01
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Size:16 pages
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ISSN:
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Type of media:Article (Journal)
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Type of material:Print
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Language:English
- New search for: 658.4013
- Further information on Dewey Decimal Classification
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Classification:
DDC: 658.4013 -
Source:
© Metadata Copyright the British Library Board and other contributors. All rights reserved.
Table of contents – Volume 13
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 5
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Learning curves and p-charts for a preliminary estimation of asymptotic performances of a manufacturing processFranceschini, Fiorenzo et al. | 2002
- 13
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Kanji's Business ScorecardKanji, Gopal K. / e Sá, Patrícia Moura et al. | 2002
- 29
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The state of quality management implementation: A cross-sectional study of quality-oriented companies in Hong KongLai, Kee-Hung / Weerakoon, Thilaka S. / Cheng, T. C. E. et al. | 2002
- 39
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Redesigning a square peg: Total quality management performance appraisalsAldakhilallah, Khalid A. / Parente, Diane H. et al. | 2002
- 53
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Impact of ISO 9000 certification on quality management practices: A comparative studyQuazi, Hesan A. / Hong, Chang Wing / Meng, Chan Tuck et al. | 2002
- 69
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The relationship between management's perception of total quality service and customer perceptions of service qualitySureshchandar, G. S. / Rajendran, Chandrasekharan / Anantharaman, R. N. et al. | 2002
- 89
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21st century, the age of networks, join LAJACONET, the Latin America-Japan AOTS Consulting NetworkLeiter, Alfredo / Andriani, Carlos S. / Fukuda, Yocito / Castanon, Raul / Mureddu, Tebaldo / Rodriguez, Jorge / Rodriguez, Mauricio et al. | 2002
- 101
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The long and winding road: The evolution of quality managementYong, Josephine / Wilkinson, Adrian et al. | 2002
- 123
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Measuring the dimensions of quality in higher educationWidrick, Stanley M. / Mergen, Erhan / Grant, Delvin et al. | 2002
- 133
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The relationship between total quality management and project performance in building planning phase: An empirical study of real estate industries in TaiwanShieh, How-Ming / Wu, Kuei-Yang et al. | 2002
- 165
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A probabilistic approach to measure hotel service qualityErto, P. / Vanacore, A. et al. | 2002
- 175
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An analysis of quality costs in Australian manufacturing firmsMandal, Purnendu / Shah, Kamlesh et al. | 2002
- 183
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Creating a regional learning environment for accelerating company development and growthSohal, Amrik S. / Morrison, Michael / Pratt, Trevor et al. | 2002
- 195
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The strategic function of quality in the management of innovationBossink, B. A. G. et al. | 2002
- 207
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Quality management in US higher educationGrant, Delvin / Mergen, Erhan / Widrick, Stanley et al. | 2002
- 217
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ISO 9000 certification: The financial performance implicationsWayhan, Victor B. / Kirche, Elias T. / Khumawala, Basheer M. et al. | 2002
- 233
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Widening the Six Sigma concept: An approach to improve organizational learningWiklund, Håkan / Wiklund, Pia Sandvik et al. | 2002
- 241
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An empirical assessment and application of SERVQUAL in a Mainland Chinese department storeZhao, Xiande / Bai, Changhong / Hui, Y. V. et al. | 2002
- 255
-
Comparison of the 14 deadly diseases and the business excellence modelHughes, Adrian / Halsall, David N. et al. | 2002
- 265
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A study on the cognitive and affective components of service qualityChiu, Hung-Chang et al. | 2002
- 285
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Competitive priorities of enterprises in mainland ChinaZhao, Xiande / Yan Yeung, Jeff Hoi / Zhou, Qiang et al. | 2002
- 301
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Testing the impact of integrating TQM and DFM on the ability of small to medium size firms to respond to their customer needsYoussef, Mohamed A. / Mohamed, Zubair / Sawyer, GranvilleJr / Whaley, Gary L. et al. | 2002
- 315
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Cellular structure for total quality management in a globalized economyTan, Lee Peng / Tan, John K. C. et al. | 2002
- 323
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Quality improvement of barrack life in the Republic of Korea armySohn, So Young / Ki So, Hyoung et al. | 2002
- 335
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A cross-cultural comparison of top management personality for TQM implementationJu Yen, Hsiu / Krumwiede, Dennis W. / Sheu, Chwen et al. | 2002
- 347
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Diagnosing whether northern Cyprus hotels are ready for TQM: An empirical analysisArasli, Huseyin et al. | 2002
- 365
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Widening quality gap: A historical interpretationReis, Dayr / Pena, Leticia / Novicevic, Milorad et al. | 2002
- 373
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Integrating the safety dimension into quality management systems: A process modelPun, Kit-Fai / Hui, Ip-Kee et al. | 2002
- 393
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Enhancement of web design quality through the QFD approachPark, Hee-Sok / Noh, Seung J. et al. | 2002
- 403
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Forging buyer-seller relationships for total quality management in international business: The case of the European cement industryDe Ruyter, Ko / Semeijn, Janjaap et al. | 2002
- 419
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On the use of process management in the Third WorldIsaksson, Raine / Wiklund, Håkan et al. | 2002
- 427
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Customization as a business strategy--a barrier to customer integration in product development?Tollin, Karin et al. | 2002
- 441
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TQM adoption by hospitals in TaiwanHorng, Ching / Huarng, Fenghueih et al. | 2002
- 465
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The reaction of the Portuguese stock market to ISO 9000 certificationBeirao, Gabriela / Cabral, J. A. Sarsfield et al. | 2002
- 475
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Stock performance of Malcolm Baldrige National Quality Award winning companiesPrzasnyski, Zbigniew H. / Tai, Lawrence S. et al. | 2002
- 489
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Benchmarking in Italy: The first case study on personnel motivation and satisfaction in a Health BusinessSargiacomo, Massimo et al. | 2002
- 507
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Developing strategic quality management: A research agendaLeonard, Denis / Mcadam, Rodney et al. | 2002
- 523
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A hospital case study supporting workforce culture re-engineeringMartin, Thomas N. / Huq, Ziaul et al. | 2002
- 537
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Effect of service quality on post-visit intentions over time: The case of a libraryBanwet, Devinder K. / Datta, Biplab et al. | 2002
- 547
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The asymmetrical and non-linear effects of store quality attributes on customer satisfactionTing, Shueh-Chin / Chen, Cheng-Nan et al. | 2002
- 579
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Quality in construction: The situation of the Chilean construction industrySerpell, Alfredo / de Solminihac, Hernan / Figari, Claudio et al. | 2002
- 589
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Retrospective factorial fitting and reverse design of experimentsLoy, C. / Goh, T. N. / Xie, M. et al. | 2002
- 603
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Customer process approach to building loyaltyBehara, Ravi S. / Fontenot, Gwen F. / Gresham, Alicia B. et al. | 2002
- 613
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An organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPRSelladurai, R. et al. | 2002
- 621
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Implementation obstacles for a workdevelopment-oriented TQM strategyLjungström, Martin / Klefsjö, Bengt et al. | 2002
- 635
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A review of empirical research on Total Quality Management using scale developing methods: An Australian perspectiveRahman, Shams-Ur et al. | 2002
- 651
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The impact of just-in-time production on food qualityHe, Xin / Hayya, Jack C. et al. | 2002
- 671
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Using a customer-focused approach to improve quality across the value chain: The case of SiderarPaladino, Marcelo / Bates, Hilary / da Silveira, Giovani J. C. et al. | 2002
- 685
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Measuring web-based service qualityLi, Y. N. / Tan, K. C. / Xie, M. et al. | 2002
- 701
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Software process management of top companies in Taiwan: A comparative studyLi, Eldon Y. / Chen, Houn-Gee / Lee, Tien-Sheng et al. | 2002
- 715
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Performance measurement systemKanji, Gopal K. et al. | 2002
- 739
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Improving customer service in the real estate industry: A property selection model using Taguchi loss functionsKethley, R. Bryan / Waller, Bennie D. / Festervand, Troy A. et al. | 2002
- 749
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Quality management in New Zealand: A critical reviewHouston, Don J. / Mckean, Julian K. et al. | 2002
- 759
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Development of an integrated total quality management and performance measurement system for self-assessment: A methodPun, Kit-Fai et al. | 2002
- 779
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Multi-attribute decision model for assessing components of total quality managementDalu, R. S. / Deshmukh, S. G. et al. | 2002
- 797
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Do quality consultants offer a quality service?Viadiu, Frederic Marimon / Fa, Martí Casadesús / Saizarbitoria, Iñaki Heras et al. | 2002
- 813
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The impact of using flexible manufacturing systems on quality management practicesYoussef, Mohamed A. / Al-Ahmady, Bassam et al. | 2002
- 827
-
Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000Tsekouras, Kostas / Dimara, Efthalia / Skuras, Dimitris et al. | 2002
- 843
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Yin-yang : A dialectical approach to total quality managemente Cunha, Miguel Pina / da Cunha, Joaõ Vieira / Dahab, Sônia et al. | 2002
- 843
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A dialectical approach to total quality managemente Cunha, M. P. / da Cunha, J. V. / Yin-yang, S. D. et al. | 2002
- 855
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Culture surveys: Monitoring and enhancing the impact of change programmesSwaffin-Smith, Chris / Barnes, Richard / Townsend, Marie-Christine et al. | 2002
- 863
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Using Taguchi methods to improve a control scheme by adjustment of changeable settings: A case studyDasgupta, Tirthankar / Sarkar, N.R. / Tamankar, K.G. et al. | 2002
- 877
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Quality management practices in a Flexible Manufacturing Systems (FMS) environmentYoussef, Mohamed A. / Al-Ahmady, Bassam et al. | 2002
- 891
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Book review| 2002
- 899
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Job standardization and service quality: A closer look at the application of total quality management to the public sectorHsieh, An-Tien / Chou, Chien-Heng / Chen, Chin-Mei et al. | 2002
- 913
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Developing quality criteria for application in the higher education sector in TurkeyBorahan, Nilüfer Gözaçan / Ziarati, Reza et al. | 2002
- 927
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Relationships among quality management, IS use and organizational performance in the health care and non-health care settingHartman, Sandra J. / Fok, Lillian Y. / Fok, Wing M. / Li, Jing et al. | 2002
- 945
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Sustainable development of improvement activities--the long-term operation of a suggestion scheme in a Swedish companyRapp, Cecilia / Eklund, Jörgen et al. | 2002
- 945
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Sustainable development of improved activities- the long-term operation of a suggestion scheme in a Swedish companyRapp, C. / Eklund, J. et al. | 2002
- 971
-
The little engine that could: Self-efficacy implications for quality training outcomesKarsten, Rex A. / Loomba, Arvinder P.S. et al. | 2002
- 981
-
Impact of supply chain sensitivity to quality certification on quality management practices and performancesRomano, Pietro et al. | 2002
- 1001
-
Statistical thinking in practice: Handling variability in experimental situationsBjerke, Frøydis et al. | 2002
- 1015
-
Sowing the seeds of quality: Quality at the sourceMergen, Erhan / Stevenson, William et al. | 2002
- 1021
-
One-sided control charts for the mean of positively skewed distributionsDou, Yi / Sa, Ping et al. | 2002
- 1035
-
A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experienceAl-Awadi, Ahmad et al. | 2002
- 1051
-
From continuous improvement to continuous innovationCole, Robert E. et al. | 2002
- 1057
-
A road map through the fog of quality and organizational assessmentsConti, Tito et al. | 2002
- 1069
-
From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)Dahlgaard, Jens J. / Dahlgaard, Su Mi Park et al. | 2002
- 1087
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The importance of conversations-for-action for effective strategic managementDervitsiotis, Kostas N. et al. | 2002
- 1099
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The pan-European customer satisfaction index programme—current work and the way aheadEklöf, Jan A. / Westlund, Anders H. et al. | 2002
- 1107
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Quality: mind and heart in the organizationGalgano, Alberto et al. | 2002
- 1115
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Business excellence: make it happenKanji, Gopal K. et al. | 2002
- 1125
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Best practice in business excellenceOakland, John / Tanner, Steve / Gadd, Ken et al. | 2002
- 1141
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Business quality and business ethicsSciarelli, Sergio et al. | 2002
- 1151
-
Business excellence through quality managementVora, Manu K. et al. | 2002
- 1161
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Beyond TQM implementation: the new paradigm of TQM sustainabilityZairi, Mohamed et al. | 2002
- 1173
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Erratum| 2002