Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return (English)
- New search for: Berezan, O.
- New search for: Raab, C.
- New search for: Yoo, M.
- New search for: Love, C.
- New search for: Berezan, O.
- New search for: Raab, C.
- New search for: Yoo, M.
- New search for: Love, C.
In:
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
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34
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227-233
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2013
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ISSN:
- Article (Journal) / Print
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Title:Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return
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Contributors:
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Published in:INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT ; 34 ; 227-233
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Publisher:
- New search for: Elsevier Science B.V., Amsterdam.
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Publication date:2013-01-01
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Size:7 pages
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ISSN:
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Type of media:Article (Journal)
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Type of material:Print
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Language:English
- New search for: 647.94
- Further information on Dewey Decimal Classification
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Classification:
DDC: 647.94 -
Source:
© Metadata Copyright the British Library Board and other contributors. All rights reserved.
Table of contents – Volume 34
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 1
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Do employees' satisfied customers respond with an satisfactory relationship? The effects of employees' satisfaction on customers' satisfaction and loyalty in a family restaurantJung, H.S. / Yoon, H.H. et al. | 2013
- 9
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The effects of leadership style on employee well-being in hospitalityKara, D. / Uysal, M. / Sirgy, M.J. / Lee, G. et al. | 2013
- 19
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Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitorsKucukusta, D. / Mak, A. / Chan, X. et al. | 2013
- 31
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The influence of customer brand identification on hotel brand evaluation and loyalty developmentSo, K.K.F. / King, C. / Sparks, B.A. / Wang, Y. et al. | 2013
- 42
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Employees' perceptions of younger and older managers by generation and job categoryChi, C.G. / Maier, T.A. / Gursoy, D. et al. | 2013
- 51
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Effects of within-industry diversification and related diversification strategies on firm performancePark, K. / Jang, S. et al. | 2013
- 61
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Breach of psychological contract, organizational cynicism and union commitment: A study of hospitality industry in PakistanBashir, S. / Nasir, M. et al. | 2013
- 66
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Differentiation of cancellation policies in the U.S. hotel industryChen, C.-C. / Xie, K. et al. | 2013
- 73
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Professional conceptions of creativity in restaurant space planningHorng, J.-S. / Liu, C.-H. / Chou, S.-F. / Tsai, C.-Y. et al. | 2013
- 81
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Linkages among business strategy, uncertainty and performance in the hospitality industry: Evidence from an emerging economyKoseoglu, M.A. / Topaloglu, C. / Parnell, J.A. / Lester, D.L. et al. | 2013
- 92
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The impact of urbanization on hotel development: Evidence from Guangdong Province in ChinaZhang, H.Q. / Luo, J.M. / Xiao, Q. / Guillet, B.D. et al. | 2013
- 99
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Web reviews influence on expectations and purchasing intentions of hotel potential customersMauri, A.G. / Minazzi, R. et al. | 2013
- 108
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Ethical contexts and employee job responses in the hotel industry: The roles of work values and perceived organizational supportCheng, P.-Y. / Yang, J.-T. / Wan, C.-S. / Chu, M.-C. et al. | 2013
- 116
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Sustainable development practices in the hospitality industry: An empirical study of their impact on customer satisfaction and intentionsPrud homme, B. / Raymond, L. et al. | 2013
- 127
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Antecedents of loyalty toward rural hospitality enterprises: The moderating effect of the customer's previous experiencePena, A.I.P. / Jamilena, D.M.F. / Molina, M.A.R. et al. | 2013
- 138
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When family rooms become guest lounges: Work-family balance of B&B innkeepersLi, Y. / Miao, L. / Zhao, X. / Lehto, X. et al. | 2013
- 150
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Measuring hotel performance: Using a balanced scorecard perspectives' approachSainaghi, R. / Phillips, P. / Corti, V. et al. | 2013
- 160
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The effect of brand popularity statements on consumers' purchase intentions: The role of instrumental attitudes toward the actMagnini, V.P. / Karande, K. / Singal, M. / Kim, D. et al. | 2013
- 169
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Hospitality accommodations and women's consensual sexBerdychevsky, L. / Poria, Y. / Uriely, N. et al. | 2013
- 172
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The influence of service brand orientation on hotel employees' attitude and behaviors in ChinaKing, C. / So, K.K.F. / Grace, D. et al. | 2013
- 181
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Evaluation of water saving measures in hotels: A Spanish case studyBarberan, R. / Egea, P. / Gracia-de-Renteria, P. / Salvador, M. et al. | 2013
- 192
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The roles of brand equity and branding strategy: A study of restaurant food crisesSeo, S. / Jang, S. et al. | 2013
- 202
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The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant: A perspective of socio-economic and demographic characteristics of African American consumersOyewole, P. et al. | 2013
- 214
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The impact of the antecedents of relationship development on Thai and Australian resort hotels guestsO Mahony, G.B. / Sophonsiri, S. / Turner, L.W. et al. | 2013
- 227
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Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to returnBerezan, O. / Raab, C. / Yoo, M. / Love, C. et al. | 2013
- 234
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Hotel category switching behavior-Evidence of mobility, stasis or loyaltyDioko, L.A.N. / So, S.-I. / Harrill, R. et al. | 2013
- 245
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The impacts of complementary information technology resources on the service-profit chain and competitive performance of South African hospitality firmsCohen, J.F. / Olsen, K. et al. | 2013
- 255
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Anticipated emotion in consumers' intentions to select eco-friendly restaurants: Augmenting the theory of planned behaviorKim, Y.J. / Nijite, D. / Hancer, M. et al. | 2013
- 263
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Developing green management standards for restaurants: An application of green supply chain managementWang, Y.-F. / Chen, S.-P. / Lee, Y.-C. / Tsai, C.-T. et al. | 2013
- 274
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The use of the psychological contract to explain self-perceived employabilitySok, J. / Blomme, R. / Tromp, D. et al. | 2013
- 285
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The impact of tier level on attitudinal and behavioral loyalty of hotel reward program membersTanford, S. et al. | 2013
- 295
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Influence of informational and experiential familiarity on image of local foodsSeo, S. / Kim, O.Y. / Oh, S. / Yun, N. et al. | 2013
- 309
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The effectiveness of implementing eco initiatives to recycle water and food waste in selected Cape Town hotelsWyngaard, A.T. / de Lange, R. et al. | 2013
- 317
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Econometric modeling of the U.S. restaurant industryReynolds, D. / Rahman, I. / Balinbin, W. et al. | 2013
- 324
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Hospitality employee knowledge-sharing behaviors in the relationship between goal orientations and service innovative behaviorKim, T.T. / Lee, G. et al. | 2013
- 338
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Evaluation of the persuasive features of hotel chains websites: A latent class segmentation analysisDiaz, E. / Koutra, C. et al. | 2013
- 348
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Casino employees' perceptions of their quality of work lifeWan, Y.K.P. / Chan, S.H.J. et al. | 2013
- 359
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Analyzing changes in hotel customers' expectations by trip modeLiu, S. / Law, R. / Rong, J. / Li, G. / Hall, J. et al. | 2013
- 372
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Does risk matter in CEO compensation contracting? Evidence from US restaurant industryOzdemir, O. / Kizildag, M. / Upneja, A. et al. | 2013
- 384
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Service encounters and face loss: Issues of failures, fairness, and contextLee, Y.L. / Sparks, B. / Butcher, K. et al. | 2013
- 394
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Workforce diversity and hotel performance: A systematic review and synthesis of the international empirical evidenceSourouklis, C. / Tsagdis, D. et al. | 2013
- 404
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Determinants affecting comprehensive property-level hotel performance: The moderating role of hotel typeKim, W.G. / Cho, M. / Brymer, R.A. et al. | 2013
- 413
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The discount effect of non-normative physical characteristics on the price of lodging propertiesBlal, I. / Graf, N.S. et al. | 2013
- 423
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Does managerial ownership affect different corporate social responsibility dimensions? An empirical examination of U.S. publicly traded hospitality firmsPaek, S. / Xiao, Q. / Lee, S. / Song, H. et al. | 2013
- 434
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Is hiding fair? Exploring consumer resistance to unfairness in opaque pricingLee, S.K. / Jang, S. et al. | 2013
- 442
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Managing green marketing: Hong Kong hotel managers' perspectiveChan, E.S.W. et al. | 2013
- 462
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The influence of uncertain demand on hotel capacityChen, C.-M. / Lin, Y.-C. et al. | 2013
- A3
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Divorce and separation rates among hospitality employees in the USAPizam, A. et al. | 2013