Theory of attractive quality and life cycles of quality attributes (English)
- New search for: Löfgren, Martin
- New search for: Witell, Lars
- New search for: Gustafsson, Anders
- New search for: Witell, Lars
- New search for: Löfgren, Martin
- New search for: Witell, Lars
- New search for: Gustafsson, Anders
In:
The TQM Journal
;
23
, 2
;
235-246
;
2011
-
ISSN:
- Article (Journal) / Electronic Resource
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Title:Theory of attractive quality and life cycles of quality attributes
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Contributors:Witell, Lars ( editor ) / Löfgren, Martin ( author ) / Witell, Lars ( author ) / Gustafsson, Anders ( author )
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Published in:The TQM Journal ; 23, 2 ; 235-246
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Publisher:
- New search for: Emerald Group Publishing Limited
-
Publication date:2011-03-01
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Size:12 pages
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ISSN:
-
DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:English
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Keywords:
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Source:
Table of contents – Volume 23, Issue 2
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 111
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The theory of attractive quality and experience offeringsHögström, Claes et al. | 2011
- 128
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Analysing the preferred characteristics of frontline employees dealing with customer complaintsGruber, Thorsten / Abosag, Ibrahim / Reppel, Alexander E. / Szmigin, Isabelle et al. | 2011
- 128
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Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross-national Kano studyGruber, Thorsten et al. | 2011
- 145
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Using service gaps to classify quality attributesMal Kong, Sia / Muthusamy, Kanesan et al. | 2011
- 164
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From expectations and needs of service customers to control chart specification limitsGregorio, Ruben / Cronemyr, Peter et al. | 2011
- 179
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A new Kano's evaluation sheetLee, Yu-Cheng / Lin, Shao-Bin / Wang, Ya-Li et al. | 2011
- 196
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A service quality map based on Kano's theory of attractive qualityErto, Pasquale / Vanacore, Amalia / Staiano, Michele et al. | 2011
- 216
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Attractive quality for requirement assessment during the front-end of innovationBen Rejeb, Helmi / Boly, Vincent / Morel-Guimaraes, Laure et al. | 2011
- 235
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Theory of attractive quality and life cycles of quality attributesLöfgren, Martin / Witell, Lars / Gustafsson, Anders et al. | 2011