A comparison of users and non-users of banking self-service technology in Portugal (English)
- New search for: Proença, João F.
- New search for: Antónia Rodrigues, Maria
- New search for: Proença, João F.
- New search for: Antónia Rodrigues, Maria
In:
Managing Service Quality: An International Journal
;
21
, 2
;
192-210
;
2011
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ISSN:
- Article (Journal) / Electronic Resource
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Title:A comparison of users and non-users of banking self-service technology in Portugal
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Contributors:Proença, João F. ( author ) / Antónia Rodrigues, Maria ( author )
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Published in:Managing Service Quality: An International Journal ; 21, 2 ; 192-210
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Publisher:
- New search for: Emerald Group Publishing Limited
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Publication date:2011-03-22
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Size:19 pages
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ISSN:
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DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:English
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Keywords:
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Source:
Table of contents – Volume 21, Issue 2
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 112
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Development and testing of the Consumer Experience Index (CEI)Kim, SeungHyun / Cha, JaeMin / Knutson, Bonnie J. / Beck, Jeffrey A. et al. | 2011
- 133
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Generating positive word-of-mouth in the service experienceNg, Sandy / David, Meredith E. / Dagger, Tracey S. et al. | 2011
- 152
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Service co-creation in community-based aged healthcareGill, Liz / White, Lesley / Cameron, Ian Douglas et al. | 2011
- 178
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Consumer language preferences in service encounters: a cross-cultural perspectiveHolmqvist, Jonas et al. | 2011
- 192
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A comparison of users and non-users of banking self-service technology in PortugalProença, João F. / Antónia Rodrigues, Maria et al. | 2011