AI concierge in the customer journey: what is it and how can it add value to the customer? (English)
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- New search for: Liu, Stephanie Q.
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In:
Journal of Service Management
;
35
, 6
;
136-158
;
2024
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ISSN:
- Article (Journal) / Electronic Resource
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Title:AI concierge in the customer journey: what is it and how can it add value to the customer?
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Additional title:AI concierge in the customer journey
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Contributors:Liu, Stephanie Q. ( author ) / Vakeel, Khadija Ali ( author ) / Smith, Nicholas A. ( author ) / Alavipour, Roya Sadat ( author ) / Wei, Chunhao(Victor) ( author ) / Wirtz, Jochen ( author )
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Published in:Journal of Service Management ; 35, 6 ; 136-158
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Publisher:
- New search for: Emerald Publishing Limited
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Publication date:2024-05-02
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Size:23 pages
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ISSN:
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DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:English
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Keywords:
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Licence:
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Source:
Table of contents – Volume 35, Issue 6
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 1
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Acquisition as a mode for servitisation: servitisation integration and consequencesÖberg, Christina et al. | 2023
- 22
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Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookingsLopes, Ana Isabel / Malthouse, Edward C. / Dens, Nathalie / De Pelsmacker, Patrick et al. | 2024
- 42
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Blending access-based services and triadic frameworks: an empirical evaluation of Packaging-as-a-ServiceFella, Stefanie / Ratay, Christoph et al. | 2024
- 66
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Beyond templates: methodological reporting practices and their impact in qualitative service researchValtakoski, Aku / Glaa, Besma et al. | 2024
- 109
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How and when effective customer journeys drive brand loyalty: the role of consumer-brand identificationReitsamer, Bernd F. / Stokburger-Sauer, Nicola E. / Kuhnle, Janina S. et al. | 2024
- 136
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AI concierge in the customer journey: what is it and how can it add value to the customer?Liu, Stephanie Q. / Vakeel, Khadija Ali / Smith, Nicholas A. / Alavipour, Roya Sadat / Wei, Chunhao(Victor) / Wirtz, Jochen et al. | 2024
- 159
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Understanding service ecosystem dynamics: a typologyAs’ad, Nabila / Patrício, Lia / Koskela-Huotari, Kaisa / Edvardsson, Bo et al. | 2024