The influence of service quality and patients' emotions on satisfaction (English)
- New search for: Helena Vinagre, Maria
- New search for: Neves, José
- New search for: Helena Vinagre, Maria
- New search for: Neves, José
In:
International Journal of Health Care Quality Assurance
;
21
, 1
;
87-103
;
2008
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ISSN:
- Article (Journal) / Electronic Resource
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Title:The influence of service quality and patients' emotions on satisfaction
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Contributors:Helena Vinagre, Maria ( author ) / Neves, José ( author )
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Published in:International Journal of Health Care Quality Assurance ; 21, 1 ; 87-103
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Publisher:
- New search for: Emerald Group Publishing Limited
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Publication date:2008-02-08
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Size:17 pages
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ISSN:
-
DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:English
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Keywords:
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Source:
Table of contents – Volume 21, Issue 1
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 8
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Gearing service quality into public and private hospitals in small islandsArasli, Huseyin / Haktan Ekiz, Erdogan / Turan Katircioglu, Salih et al. | 2008
- 8
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Gearing service quality into public and private hospitals in small islands: Empirical evidence from CyprusArasli, H. / Ekiz, E. H. / Katircioglu, S. T. et al. | 2008
- 24
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Measuring the three process segments of a customer's service experience for an out-patient surgery centerWicks, Angela M. / Chin, Wynne W. et al. | 2008
- 39
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Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patientsCostello, Brian A. / McLeod, Thomas G. / Locke, G. Richard / Dierkhising, Ross A. / Offord, Kenneth P. / Colligan, Robert C. et al. | 2008
- 50
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The role of understanding customer expectations in aged careLeventhal, Leib et al. | 2008
- 60
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Patient claims and complaints data for improving patient safetyJonsson, Pia Maria / Øvretveit, John et al. | 2008
- 75
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Evaluating hospital service quality from a physician viewpointHensen, Peter / Schiller, Meinhard / Metze, Dieter / Luger, Thomas et al. | 2008
- 87
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The influence of service quality and patients' emotions on satisfactionHelena Vinagre, Maria / Neves, José et al. | 2008
- 104
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The relative importance of service dimensions in a healthcare settingRoshnee Ramsaran-Fowdar, Rooma et al. | 2008
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Patient satisfaction structures, processes and outcomesHurst, Keith et al. | 2008
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Patient satisfaction surveys made easy: Department of Health| 2008
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Using Patient Experience in Nurse Education| 2008
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Bringing User Experience to Healthcare Improvement: the Concepts, Methods and Practices of Experience-based Design| 2008
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World Health Organization| 2008
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Europe - Future oncology healthcare strategy on the agenda of the Portuguese EU council presidency| 2008
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UK - Quality improvement: patient-reported outcomes and experiences now integrated with clinical data for the first time| 2008
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Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty| 2008
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Americas - Outsourcing improves patient satisfaction| 2008
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Patients give vote of confidence in overall care provided by NHS hospitals in largest national survey| 2008
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Signposting the way to better out of hours services for patients| 2008