The ASP-Qual model: measuring ASP service quality in Greece (English)
- New search for: Sigala, Marianna
- New search for: Sigala, Marianna
In:
Managing Service Quality: An International Journal
;
14
, 1
;
103-114
;
2004
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ISSN:
- Article (Journal) / Electronic Resource
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Title:The ASP-Qual model: measuring ASP service quality in Greece
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Contributors:Sigala, Marianna ( author )
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Published in:Managing Service Quality: An International Journal ; 14, 1 ; 103-114
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Publisher:
- New search for: Emerald Group Publishing Limited
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Publication date:2004-02-01
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Size:12 pages
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ISSN:
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DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:English
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Keywords:
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Source:
Table of contents – Volume 14, Issue 1
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 6
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For services, the play’s (still) the thingSolomon, Michael R. et al. | 2004
- 11
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Service recovery in the airline industry: a cross-cultural comparison of the attitudes and behaviours of British and Italian front-line personnelLorenzoni, Natalia / Lewis, Barbara R. et al. | 2004
- 26
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Exploring the future roles and capabilities of customer service professionalsKiely, Julia A. / Armistead, Colin G. et al. | 2004
- 40
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Customer satisfaction and retention: the experiences of individual employeesHansemark, Ove C. / Albinsson, Marie et al. | 2004
- 58
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A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluationsMcCollough, Michael A. / Gremler, Dwayne D. et al. | 2004
- 75
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Linking dimensions of service quality to organizational outcomesBlose, Julia E. / Tankersley, William B. et al. | 2004
- 90
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Managing service quality in banks: customers’ gender effectsSpathis, Charalambos / Petridou, Eugenia / Glaveli, Niki et al. | 2004
- 103
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The ASP-Qual model: measuring ASP service quality in GreeceSigala, Marianna et al. | 2004