Customer service experiences (English)
Developing and applying a sequentialincident laddering technique
- New search for: Jüttner, Uta
- New search for: Schaffner, Dorothea
- New search for: Windler, Katharina
- New search for: Maklan, Stan
- New search for: Jüttner, Uta
- New search for: Schaffner, Dorothea
- New search for: Windler, Katharina
- New search for: Maklan, Stan
In:
European Journal of Marketing
;
47
, 5/6
;
738-769
;
2013
-
ISSN:
- Article (Journal) / Electronic Resource
-
Title:Customer service experiences
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Subtitle:Developing and applying a sequentialincident laddering technique
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Contributors:Jüttner, Uta ( author ) / Schaffner, Dorothea ( author ) / Windler, Katharina ( author ) / Maklan, Stan ( author )
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Published in:European Journal of Marketing ; 47, 5/6 ; 738-769
-
Publisher:
- New search for: Emerald Group Publishing Limited
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Publication date:2013-05-24
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Size:32 pages
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ISSN:
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DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:English
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Keywords:
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Source:
Table of contents – Volume 47, Issue 5/6
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 693
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Antecedents and consequences of in-store experiences based on an experiential typologyYoon, Sung-Joon et al. | 2013
- 715
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Marketing performance assessment systems and the business contextFrösén, Johanna / Tikkanen, Henrikki / Jaakkola, Matti / Vassinen, Antti et al. | 2013
- 738
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Customer service experiencesJüttner, Uta / Schaffner, Dorothea / Windler, Katharina / Maklan, Stan et al. | 2013
- 738
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Customer service experiences: Developing and applying a sequentialincident laddering techniqueJuttner, U. / Schaffner, D. / Windler, K. / Maklan, S. et al. | 2013
- 769
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A view to a brand: introducing the film brandscapeO'Reilly, Daragh / Kerrigan, Finola et al. | 2013
- 790
-
Entrepreneurial orientation and the franchise systemDada, Olufunmilola / Watson, Anna et al. | 2013
- 790
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Entrepreneurial orientation and the franchise system: Organisational antecedents and performance outcomesDada, O. / Watson, A. et al. | 2013
- 813
-
Learning to be tribal: facilitating the formation of consumer tribesGoulding, Christina / Shankar, Avi / Canniford, Robin et al. | 2013
- 833
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The relative impact of culture, strategic orientation and capability on new service development performanceStorey, Chris / Hughes, Matthew et al. | 2013
- 857
-
Profitable customer management: reducing costs by influencing customer behaviourPersson, Andreas et al. | 2013
- 877
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The influence of ethnic attributes on ethnic consumer choice of service outletHuang, Yan / Oppewal, Harmen / Mavondo, Felix et al. | 2013
- 899
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A hierarchical model of the internal relationship marketing approach to nurse satisfaction and loyaltyPeltier, James W. / Schibrowsky, John A. / Nill, Alexander et al. | 2013
- 917
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Desert or rain: Standardisation of green advertising versus adaptation to the target audience's natural environmentHartmann, P. / Apaolaza-Ibanez, V. et al. | 2013
- 917
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Desert or rainHartmann, Patrick / Apaolaza-Ibáñez, Vanessa et al. | 2013
- 934
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An integrated service recovery system (ISRS): Influence on knowledge-intensive business services performanceSantos-Vijande, M.L. / Diaz-Martin, A.M. / Suarez-Alvarez, L. / del Rio-Lanza, A.B. et al. | 2013
- 934
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An integrated service recovery system (ISRS)Leticia Santos-Vijande, María / María Díaz-Martín, Ana / Suárez-Álvarez, Leticia / Belén del Río-Lanza, Ana et al. | 2013
- 964
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Alliance competenceGammoh, Bashar S. / Voss, Kevin E. et al. | 2013
- 964
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Alliance competence: The moderating role of valence of alliance experienceGammoh, B.S. / Voss, K.E. et al. | 2013
- 987
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The effect of teams on customer knowledge processing, esprit de corps and account performance in international key account managementSalojärvi, Hanna / Saarenketo, Sami et al. | 2013
- 1006
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Precise versus imprecise promotional rewards at small probabilities:: Moderating from purchase value and promotion budgetYao, Q. / Chen, R. / Zhao, P. et al. | 2013
- 1006
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Precise versus imprecise promotional rewards at small probabilities:Yao, Qing / Chen, Rong / Zhao, Ping et al. | 2013