Impact of service quality factors of courier/parcel delivery industry on online shopping customer satisfaction with reference to SERVQUAL model (English)
- New search for: Kodithuwakku, Supipi P. B.
- New search for: Weerasekera, Dinusha S.
- New search for: Kodithuwakku, Supipi P. B.
- New search for: Weerasekera, Dinusha S.
In:
2023 International Research Conference on Smart Computing and Systems Engineering (SCSE)
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2023
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Title:Impact of service quality factors of courier/parcel delivery industry on online shopping customer satisfaction with reference to SERVQUAL model
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Contributors:Kodithuwakku, Supipi P. B. ( author ) / Weerasekera, Dinusha S. ( author )
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Published in:
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Publisher:
- New search for: IEEE
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Publication date:2023-06-29
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Size:280439 byte
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DOI:
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Type of media:Conference paper
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Type of material:Electronic Resource
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Language:English
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Source:
Table of contents conference proceedings
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 1
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A Comparative Evaluation of PDF-to-HTML Conversion ToolsPathirana, Pramodya / Silva, Asini / Lawrence, Thenuka / Weerasinghe, Thushani / Abeyweera, Roshan et al. | 2023
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A Comprehensive Approach to Evaluating Software Code Quality Through a Flexible Quality ModelShyamal, D.K.K / Asanka, P.P.G.D / Wickramaarachchi, D. et al. | 2023
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Sinhala Language Fake News Detection In Social Media Using Autoencoder-Based MethodAdihetti, Rahul / Jayalal, Shantha et al. | 2023
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Factors Influencing the Success of Software Startups in Sri Lanka: A Comparative Analysis using SmartPLS & SEMinRAttygalle, T.I. / Withanaarachchi, A.S. / Jayalal, S. et al. | 2023
- 1
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Performance Analysis of Transfer Learning Methods for Malaria Disease IdentificationChandrasekara, E.S.K. / Vidanagamachchi, S.M. et al. | 2023
- 1
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Critical Success Factors Affecting the Successful Implementation of Industry 4.0 in The Sri Lankan Apparel Manufacturing IndustryWithanaarachchi, Amila / Himashi Silva, A.M. et al. | 2023
- 1
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Impact of artificial autonomy avatar on consumer acceptance of fashion retail servicesDimuthu Maduranga Arachchi, H.A. / Samarasinghe, G. Dinesh et al. | 2023
- 1
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Consumers’ Acceptance of the Retail Service Robots: A Humanoid PerspectiveDimuthu Maduranga Arachchi, H.A. / Samarasinghe, G. Dinesh et al. | 2023
- 1
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Sentiment Reason Mining Framework for Analyzing Twitter Discourse on Critical Issues in US Healthcare IndustryEdirisinghe, Rasika / Asanka, Dinesh et al. | 2023
- 1
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Exploring Music Similarity through Siamese CNNs using Triplet Loss on Music SamplesKasif, Gibran / Thondilege, comGanesha et al. | 2023
- 1
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Impacts of Integrated Railway-Based Containerized Cargo Transport Network to Connect the Port of Colombo and Free Trade Zones in Sri LankaRathnayake, P.G.B.P.S. / Kavirathna, C.A. et al. | 2023
- 1
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Impact of service quality factors of courier/parcel delivery industry on online shopping customer satisfaction with reference to SERVQUAL modelKodithuwakku, Supipi P. B. / Weerasekera, Dinusha S. et al. | 2023
- 1
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TQM Practices on Supply Chain Performance of Third-Party Logistics Services in Sri Lanka: The Moderating Role of Green Supply Chain PracticesNawurunnage, K. / Prasadika, A.P.K.J. / Wijayanayake, A.N. et al. | 2023
- 1
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Process Improvement Framework for DevOps Adoption in Software DevelopmentJayakody, J.A.V.M.K. / Wijayanayake, W. M. J. I. et al. | 2023
- 1
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A Review of Recent Trends in Sri Lankan Social Media Analytics ResearchSandaruwani, M.D. / Hewapathirana, I.U. et al. | 2023
- 1
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Effectiveness of Using Deep Learning for Blister Blight Identification in Sri Lankan TeaHewawitharana, G.H.A.U. / Nawarathne, U.M.L.A. / Hassan, A.S.F. / Wijerathna, Lochana M. / Sinniah, G.D. / Vidhanaarachchi, Samitha P. / Wickramarathne, Jagath / Wijekoon, Janaka L. et al. | 2023
- 1
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Industry 4.0 Implementation in Sri Lankan Manufacturing Firms: A Lean PerspectiveBandara, Lahiru / Withanaarachchi, Amila / Peter, Suren et al. | 2023
- 1
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A Sentiment Analysis of COVID-19 Tweets Data Using Different Word Embedding TechniquesNawarathne, U.M.M.P.K. / Kumari, H.M.N.S. et al. | 2023
- 1
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Integrating Weather Patterns into Machine Learning Models for Improved Electricity Demand Forecasting in Sri LankaAbeywickrama, Shani / Dinesh Asanka, P.P.G et al. | 2023
- 1
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Alapana Generation using Finite State Machines and Generative Adversarial NetworksJayatharan, Vithushigan / Alwis, Dileeka et al. | 2023
- 1
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A Bayesian Approach for Raisin Data ClassificationKumari, H.M.N.S. / Nawarathne, U.M.M.P.K. et al. | 2023
- 1
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Effectiveness of Hybrid Teaching Methods: The Perspective of Academics (Special Reference to One of the Leading Private Higher Educational Institutes in Sri Lanka)Dias, Chethima / Wickramasinghe, Pulsarani / Jayamalaki, Ashely / Sivaguru, Ramesh / Rathnayake, Nilmini / Jayasinghe, Punmadara et al. | 2023
- 1
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Evaluating Business As Usual activities between Agile and Information Technology Infrastructure Library (A-ITIL): Industry practitioners’ point of viewPeliarachchi, Amalka / Wijayanayake, Janaka et al. | 2023
- 1
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An Efficient Deep Learning Model for Eye Disease ClassificationSaini, Archana / Guleria, Kalpna / Sharma, Shagun et al. | 2023
- 1
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Adoptability of Chaos Engineering with DevOps to Stimulate the Software Delivery PerformanceArsecularatne, Merishani / Wickramarachchi, Ruwan et al. | 2023
- 1
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Effectiveness of Machine Learning Algorithms on Battling Counterfeit Items in E-commerce MarketplacesGunawardhana, Hmkt / Kumara, Btgs / Rathnayake, Kapila / Jayaweera, Prasad M. et al. | 2023
- 1
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Computer Laboratory Management System for Government Schools in Sri Lanka: Design Science ApproachDamayanthi, Thamara / Ahangama, Supunmali et al. | 2023
- 1
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DrivEmo: A Novel Approach for EEG-Based Emotion Classification for DriversGamage, T.A. / Sandamali, E.R.C. / Kalansooriya, Pradeep et al. | 2023
- 1
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The Role of Social Media (Twitter) in Analysing Home Violence: A Machine Learning ApproachAdeeba, S. / Banujan, Kuhaneswaran / Kumara, B.T.G.S et al. | 2023
- 1
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Smart System to Support Hearing Impaired Students in TamilThahseen, Ahamed / Tissera, Wishalya / Vidhanaarachchi, Samitha / Aaron., N / Rajapaksha, D.C.N / Fernando, P.V / Dias, Thisuru / Fernando, Thatamathy et al. | 2023
- 1
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Impact of Feature Selection Towards Short Text ClassificationJayakody, Jrkc / Vidanagama, Vgtn / Perera, Indika / Herath, Hmlk et al. | 2023
- 1
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Forecasting of Medium-Term Energy Output of On-Grid Rooftop Photovoltaic Arrays -Case Study for a Sri Lankan Solar Panel InstallerWickramasinghe, Bhagya / Asanka, Ppg Dinesh et al. | 2023
- 1
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Developing and Training a Mathematical Model for Optimizing a Given Interior Space of a SupermarketAlahakon, Shalitha / Siriwardana, Tharindu / Udupihilla, Deshan / Wickramasinghe, Tharukshi / Rajapaksha, Samantha et al. | 2023
- 1
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A Comparative Study of Three User Experience Frameworks for Enhancing Health Mobile ApplicationsGoonatillaka, Bhimaja / Kodithuwakku, Chaminda / Sandaruwan, Amila / Wijayarathne, Thamalsha / Wickramarathne, Jagath et al. | 2023
- 1
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Preserving India’s Rich Dance Heritage: A Classification of Indian Dance Forms and Innovative Digital Management Solutions for Cultural Heritage ConservationTiwari, Raj Gaurang / Gautam, Vinay / Sharma, Vikrant / Jain, Anuj Kumar / Trivedi, Naresh Kumar et al. | 2023
- 1
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Determinants that drive the behavioural intention of employees in the IT industry to use CI/CD framework: A study based on Sri Lankan IT companiesKarunarathna, Chamindu / Jayasinghe, Shan / Wijayanayaka, Janaka et al. | 2023
- 1
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Defaulter Prediction in the Fixed-line Telecommunication Sector using Machine LearningGinige, Sachini / Rajapakse, Chathura / Asanka, Dinesh / Mahanama, Thilini et al. | 2023
- 1
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Deep Learning-Based E-Learning Solution for Identifying and Bridging the Knowledge Gap in Primary EducationArunoda, D.P.H / Walpola, S.R / Piumira, S.M.I / Athukorala, A.D.M.P / Thilakarathna, Thusithanjana / Chandrasiri, Sanjeevi et al. | 2023
- 1
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Success Factors for the Effective Usage of an ERP System in the Post Implementation Period; Case of Sri Lankan FirmsDe Silva, Sachini / Withanaarachchi, Amila et al. | 2023
- 1
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Prioritizing Warehouse Performance Measures in Sri Lankan 3PL IndustryGunathilaka, Madhavee / Kavirathna, Chathumi / Wijayanayake, Annista / Prabodhika, Jinadari et al. | 2023
- 1
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The Impact of Industry 4.0 on Supply Chain Integration in Apparel Sector, Sri LankaMadushanka, Chamathka / Hakeem, Abdul / Uththarangi, Chamodani / Rupigeena, Janama / Wickramaarachchi, Colinie / Ehalapitiya, Sandali / Madhavika, Naduni et al. | 2023
- 1
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Factors Affecting the Implementation of Sustainable Practices in the Sri Lankan Food Retail SectorSilva, Eranga / Kavirathna, Chathumi et al. | 2023
- 1
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The impact of social media usage during office hours on employee performance: Evidence from a Sri Lankan apparel manufacturing firmKothalawala, Charuka / Rathnayeka, Chaminda et al. | 2023
- 1
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Canine Sleeping Posture Identification using Transfer LearningNisansala, Achini / Puvnendran, Rukshani et al. | 2023
- 1
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An Automatic Density Cluster Generation Method to Identify the Amount of Tool Flank Wear via Tool VibrationAdikaram, K.K.L.B. / Herwan, J. / Furukawa, Y. / Komoto, H. et al. | 2023
- 1
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Identifying the Factors for Influencing the Performance of the Virtual Teams in the Sri Lankan IT IndustrySamarakoon, Wsmss / Dharmawansa, Ad et al. | 2023
- 1
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Factors Affecting the Electrification of Transportation Modes Amidst the Sri Lankan Economic CrisisPerera, K.K.I / Kavirathna, Chathumi Ayanthi / Withanaarachchi, Amila et al. | 2023
- 1
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Impact of Green Supply Chain Practices on Organizational Performance of the Hotel Industry in Sri Lanka: A Systematic Literature ReviewChamanthi, Dinusha / Thalpawila, Chamishka / Lakshani, Rashmi / Uththaman, Gowthaman / Nagendrakumar, Nagalingam / Karunarathna, Navodika et al. | 2023
- 1
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Detecting Click Fraud Using an Improved Lenet-5 Convolution Neural NetworkFernando, C. D. / Walgampaya, C. K. et al. | 2023
- 1
-
Investigating Factors Influencing Behavioral Intention Toward Green Computing Practices Among Undergraduates In Sri Lankan UniversitiesHalgahagama, Sahan / Kavirathna, Chathumi et al. | 2023
- 1
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Customer Satisfaction Analysis Based on Delivery Logistics Factors in Sri Lankan E-CommerceThathsara Damruwan, M.V. / Jayasinghe, Shan / Wijayanayaka, W.M.J.I. et al. | 2023
- 1
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Web-Based Data Hiding: A Hybrid Approach Using Steganography and Visual CryptographyEdiriweera, Seniru / Dilhara, Bas / Disanayake, Chamara et al. | 2023
- 1
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Interpretation of Sri Lankan Sign Language: A Wearable Sensor-based ApproachMunasinghe, Nipuna / Jayalal, Shantha / Wijayasiriwardhane, Thareendhra et al. | 2023
- 1
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Minimising Last-Mile Delivery Cost and Vehicle Usage Through an Optimised Delivery Network Considering Customer-Preferred Time WindowsKasuri Abhilashani, G. / Ranathunga, M.I.D. / Wijayanayake, A.N. et al. | 2023
- 1
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Profiling Gen Z: Influencing Online Purchase IntentionWijerathne, W.D.S Kasun / Peter, P.L.S et al. | 2023
- 1
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Organizational Characteristics that Drive Better Worklife Balance in the Post-pandemic Teleworking Context: Evidence from the IT Sector in Sri LankaPrabagaran, Sathurvanan / Wijayanayake, Janaka / Jayasinghe, Shan et al. | 2023
- 57
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Author Index| 2023
- c1
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SCSE 2023 Cover Page| 2023
- i
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SCSE_2023 Conference Proceedings| 2023
- ii
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Copyright Page| 2023
- iii
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Contents| 2023
- ix
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Organizing Committee| 2023
- v
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Editorial Board| 2023
- vii
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Technical Programme Committee| 2023
- xi
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Advisory Committee| 2023
- xiii
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Keynote 1: Innovation in the Age of AI Unpacking 2023’s AI Innovations and Their Sweeping Global Implications| 2023
- xv
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Keynote 2: Emerging Role of AI in Sustainable Energy: Forecasting the Output of Rooftop Solar Panels| 2023