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The purpose of the Northwest Arkansas Transit Assessment Study was to assess the status of public transportation in Washington, Benton, Carroll and Madison Counties in Northwest Arkansas. The Northwest Arkansas Transit Assessment Study surveyed users and providers of public transportation to collect the data necessary to better define and assess the quality of public transportation. Each of the providers was surveyed, and information such as service area, type of service (route or demand-based), fleet size and type, total ridership, targeted service group (such as the elderly or children), and source of funding and restrictions was collected. User input was sought to assist in the assessment of quality of service and level of service satisfaction. In addition, key municipalities in the study area that contract for services through transportation providers were interviewed to obtain their experience with transit services in the area. The information was used to identify where problems and gaps in service currently exist, along with an analysis of transit needs using census information.