A new approach to organisational excellence for small and medium enterprises: the QOE-SME model (Unknown)
- New search for: Correia, Fábio Daniel
- New search for: Carvalho, André M.
- New search for: Campbell-Allen, Nicola
- New search for: Sampaio, Paulo
- New search for: Correia, Fábio Daniel
- New search for: Carvalho, André M.
- New search for: Campbell-Allen, Nicola
- New search for: Sampaio, Paulo
In:
Total Quality Management & Business Excellence
;
32
, 11-12
;
1359-1383
;
2021
- Article (Journal) / Electronic Resource
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Title:A new approach to organisational excellence for small and medium enterprises: the QOE-SME model
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Contributors:Correia, Fábio Daniel ( author ) / Carvalho, André M. ( author ) / Campbell-Allen, Nicola ( author ) / Sampaio, Paulo ( author )
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Published in:Total Quality Management & Business Excellence ; 32, 11-12 ; 1359-1383
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Publisher:
- New search for: Routledge
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Publication date:2021-08-18
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Size:25 pages
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ISSN:
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DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:Unknown
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Keywords:
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Source:
Table of contents – Volume 32, Issue 11-12
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 1167
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The impact of value co-creation on satisfaction and loyalty: the moderating effect of price fairness (empirical study of automobile customers in Ghana)Opata, Christian Narh / Xiao, Wen / Nusenu, Angela Abena / Tetteh, Stephen / Asante Boadi, Evans et al. | 2021
- 1182
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Mapping the field: relational study on Six SigmaNiñerola, Angels / Sánchez-Rebull, María-Victoria / Hernández-Lara, Ana-Beatriz et al. | 2021
- 1201
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Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndromeBoz, Hakan / Koc, Erdogan et al. | 2021
- 1215
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35 years of excellence, and perspectives ahead for excellence 4.0Carvalho, André M. / Sampaio, Paulo / Rebentisch, Eric / Saraiva, Pedro et al. | 2021
- 1249
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A comparison on Industry 4.0 and Lean Production between manufacturers from emerging and developed economiesTortorella, Guilherme Luz / Rossini, Matteo / Costa, Federica / Portioli Staudacher, Alberto / Sawhney, Rapinder et al. | 2021
- 1271
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Dissecting supply chain integration: impact of integration quality on customer-oriented performanceYang, Chen-Lung / Lin, Shu-Ping / Chan, Ya-Hui / Kim, Myung Kyo / Sheu, Chwen et al. | 2021
- 1290
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Modelling of ISO 9001 certifications for the American countries: a Bayesian approachMarra da Silva Ribeiro, Luiz Henrique / Beijo, Luiz Alberto / Salgado, Eduardo Gomes / Nogueira, Denismar Alves et al. | 2021
- 1316
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How work engagement influences relationship quality: the roles of work motivation and perceived service guarantee strengthChang, Kuo-Chien / Hsu, Ya-Ti / Cheng, Yi-Sung / Kuo, Nien-Te et al. | 2021
- 1341
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How does IATF 16949 add value to ISO 9001? An empirical studyLaskurain-Iturbe, Iker / Arana-Landín, Germán / Heras-Saizarbitoria, Iñaki / Boiral, Olivier et al. | 2021
- 1359
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A new approach to organisational excellence for small and medium enterprises: the QOE-SME modelCorreia, Fábio Daniel / Carvalho, André M. / Campbell-Allen, Nicola / Sampaio, Paulo et al. | 2021
- 1384
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Is ‘post-decline’ the next phase of the diffusion of ISO 9001 certifications? New empirical evidence from European countriesMastrogiacomo, Luca / Carrozza, Antonio / Maisano, Domenico A. / Franceschini, Fiorenzo et al. | 2021