Widening quality gap: A historical interpretation (English)
- New search for: Reis, D.
- New search for: Pena, L.
- New search for: Novicevic, M.
- New search for: Reis, D.
- New search for: Pena, L.
- New search for: Novicevic, M.
In:
QUALITY CONTROL AND APPLIED STATISTICS
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48
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181-184
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2003
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ISSN:
- Article (Journal) / Print
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Title:Widening quality gap: A historical interpretation
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Contributors:
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Published in:QUALITY CONTROL AND APPLIED STATISTICS ; 48 ; 181-184
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Publisher:
- New search for: EXECUTIVE SCIENCES INSTITUTE
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Publication date:2003-01-01
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Size:4 pages
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ISSN:
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Type of media:Article (Journal)
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Type of material:Print
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Language:English
- New search for: 519.86
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Classification:
DDC: 519.86 -
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© Metadata Copyright the British Library Board and other contributors. All rights reserved.
Table of contents – Volume 48
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 1
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How to use this journal| 2003
- 3
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Code classification| 2003
- 5
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Journal list| 2003
- 13
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Variable control charts based on gamma distributionKhoo, M. B. / Quah, S. H. et al. | 2003
- 13
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100 STATISTICAL PROCESS CONTROL - Variable control charts based on gamma distribution, 111:YKhoo, Michael B. et al. | 2003
- 21
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Variation charts for multivariate processesLevinson, W. A. / Holmes, D. S. / Mergen, A. E. et al. | 2003
- 21
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100 STATISTICAL PROCESS CONTROL - Variation charts for multivariate processes 111:YLevinson, William A. et al. | 2003
- 25
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100 STATISTICAL PROCESS CONTROL - Improved control charts for attributes 112:YLaney, David B. et al. | 2003
- 25
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Improved control charts for attributesLaney, D. B. et al. | 2003
- 29
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Evaluating process capability for geometrically toleranced parts: A practical approachKnowles, G. / Anthony, J. / March, G. et al. | 2003
- 29
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100 STATISTICAL PROCESS CONTROL - Evaluating process capability for geometrically toleranced parts: A practical approach 120:YKnowles, Graeme et al. | 2003
- 33
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Lot acceptance and compliance testing using the sample mean and an extremumVangel, M. G. et al. | 2003
- 33
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100 STATISTICAL PROCESS CONTROL - Lot acceptance and compliance testing using the sample mean and an extremum 190:YVangel, Mark G. et al. | 2003
- 37
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100 STATISTICAL PROCESS CONTROL - Evaluating environmental performance using statistical process control techniques 190:ZCorbett, Charles J. et al. | 2003
- 37
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Evaluating environmental performance using statistical process control techniquesCorbett, C. J. / Pan, J.-N. et al. | 2003
- 41
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200 SAMPLING PRINCIPLES AND PLANS - On new and modified ranked set sampling procedures 210:YBhoj, Dinesh S. et al. | 2003
- 41
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On new and modified ranked set sampling proceduresBhoj, D. S. et al. | 2003
- 43
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Safety sampling: A case studyGitlow, H. S. / He, M. / Berkins, A. R. et al. | 2003
- 43
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200 SAMPLING PRINCIPLES AND PLANS - Safety sampling: A case study 210:YGitlow, Howard S. et al. | 2003
- 45
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200 SAMPLING PRINCIPLES AND PLANS - A review of empirical research on total quality management using scale developing methods: An Australian perspective 230:YRahman, Shams-ur et al. | 2003
- 45
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A review of empirical research on total quality management using scale developing methods: An Australian perspectiveRahman, S.-u. et al. | 2003
- 47
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200 SAMPLING PRINCIPLES AND PLANS - Understanding the cognitive processes of open-ended categorical questions and their effects on data quality 230:YDashen, Monica et al. | 2003
- 47
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Understanding the cognitive processes of open-ended categorical questions and their effects on data qualityDashen, M. / Fricker, S. et al. | 2003
- 49
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Virtual inspection: Optimum sample size for POD experimentSong, X. / Sarkar, P. / Veronesi, W. et al. | 2003
- 49
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200 SAMPLING PRINCIPLES AND PLANS - Virtual inspection: Optimum sample size for POD experiment 240:YSong, Xiaolan et al. | 2003
- 53
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Improving the climate of teaching sessions: The use of evaluations of students and instructorsVarasimhan, K. et al. | 2003
- 53
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300 QUALITY MANAGEMENT - Improving the climate of teaching sessions: The use of evaluations of students and instructors 319:TVarasimhan, Kasturi et al. | 2003
- 55
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300 QUALITY MANAGEMENT - Does the development of mass education necessarily mean the end of quality? 319:TLomas, Laurie et al. | 2003
- 55
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Does the development of mass education necessarily mean the end of quality?Lomas, L. et al. | 2003
- 57
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300 QUALITY MANAGEMENT - Development of a generic quality function deployment matrix 323:YRichardson, Ita et al. | 2003
- 57
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Development of a generic quality function deployment matrixRichardson, I. / Murphy, E. / Ryan, K. et al. | 2003
- 59
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Quality assessment and the tension between teaching and researchDrennan, L. T. et al. | 2003
- 59
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300 QUALITY MANAGEMENT - Quality assessment and the tension between teaching and research 331:ADrennan, Lynn T. et al. | 2003
- 61
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Measuring the dimensions of quality in higher educationWidrick, S. M. / Mergen, E. / Grant, D. et al. | 2003
- 61
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300 QUALITY MANAGEMENT - Measuring the dimensions of quality in higher education 331:AWidrick, S.M. et al. | 2003
- 63
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300 QUALITY MANAGEMENT - Creating a regional learning environment for accelerating company development and growth 331:YSohal, Amrik S. et al. | 2003
- 63
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Creating a regional learning environment for accelerating company development and growthSohal, A. S. / Morrison, M. / Pratt, T. et al. | 2003
- 65
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300 QUALITY MANAGEMENT - A quality career center 334:AMelrose, Mary J. et al. | 2003
- 65
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A quality career centerMelrose, M. J. / Reid, M. D. et al. | 2003
- 67
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Motivation for ISO 14000 certification: Development of a predictive modelQuazi, H. A. / Khoo, Y.-K. / Tan, C.-M. / Wong, P.-S. et al. | 2003
- 67
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300 QUALITY MANAGEMENT - Motivation for ISO 14000 certification: Development of a predictive model 342:YQuazi, Hesan A. et al. | 2003
- 69
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300 QUALITY MANAGEMENT - Customers: A love-hate relationship? 350:YWestcott, Russ et al. | 2003
- 69
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Customers: A love/hate relationship?Westcott, R. et al. | 2003
- 71
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300 QUALITY MANAGEMENT - The quality implications of increasing the number of suppliers 351:AFlaig, John J. et al. | 2003
- 71
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The quality implications of increasing the number of suppliersFlaig, J. J. et al. | 2003
- 73
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User-developed applications: Can end users assess quality?McGill, T. J. et al. | 2003
- 73
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300 QUALITY MANAGEMENT - User-developed applications: Can end users assess quality? 359:YMcGill, Tanya J. et al. | 2003
- 75
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On the use of process management in the Third WorldIsaksson, R. / Wiklund, H. et al. | 2003
- 75
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400 CASE STUDIES IN QUALITY - On the use of process management in the Third World 410:YIsaksson, Raine et al. | 2003
- 79
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Organizational change through quality depositsDale, B. G. / Greatbanks, R. / Williams, A. R. T. / VanderWiele, T. et al. | 2003
- 79
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400 CASE STUDIES IN QUALITY - Organizational change through quality deposits 490:YDale, B.G. et al. | 2003
- 81
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500 EXPERIMENTATION AND CORRELATION - Statistical modeling: The two cultures 510:YBreiman, Leo et al. | 2003
- 81
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Statistical modeling: The two culturesBreiman, L. et al. | 2003
- 83
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Data fusion and data graftingSaporta, G. et al. | 2003
- 83
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500 EXPERIMENTATION AND CORRELATION - Data fusion and data grafting 519:YSaporta, Gilbert et al. | 2003
- 85
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A class of experimental designs for estimating a response surface and variance componentsAnkenman, B. E. / Liu, H. / Karr, A. F. / Picka, J. D. et al. | 2003
- 85
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500 EXPERIMENTATION AND CORRELATION - A class of experimental designs for estimating a response surface and variance components 525:YAnkenman, Bruce E. et al. | 2003
- 87
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600 APPLICATIONS - Multistage production to order with rework capability 660:MGrosfeld-Nir, Abraham et al. | 2003
- 87
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Multistage production to order with rework capabilityGrosfeld-Nir, A. / Gerchak, Y. et al. | 2003
- 91
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600 APPLICATIONS - A survey analysis of service quality for domestic airlines 670:SChang, Yu-Hern et al. | 2003
- 91
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A survey analysis of service quality for domestic airlinesChang, Y.-H. / Yeh, C.-H. et al. | 2003
- 93
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Connecting the planners and doersSussland, W. A. et al. | 2003
- 93
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600 APPLICATIONS - Connecting the planners and doers 690:ASussland, Willy A. et al. | 2003
- 95
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600 APPLICATIONS - On today's menu: Quality 690:YRooney, James J. et al. | 2003
- 95
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On today's menu: QualityRooney, J. J. / Kilkelly, J. et al. | 2003
- 97
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700 ANALYTICALPROCESS CONTROL - An interactive decision support system for on-line process control 720:MRajaram, Kumar et al. | 2003
- 97
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An interactive decision support system for on-line process controlRajaram, K. / Jaikumar, R. et al. | 2003
- 99
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700 ANALYTICALPROCESS CONTROL - Process mapping's next step 740:YGreenfield, Mathew et al. | 2003
- 99
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Process mapping's next stepGreenfield, M. et al. | 2003
- 101
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800 RELIABILITY - Reliability analysis by failure mode 830:MDoganaksoy, Necip et al. | 2003
- 101
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Reliability analysis by failure modeDoganaksoy, N. / Hahn, G. J. / Meeker, W. Q. et al. | 2003
- 103
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A survey of maintenance policies of deteriorating systemsWang, H. et al. | 2003
- 103
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800 RELIABILITY - A survey of maintenance policies of deteriorating systems 840:YWang, Hongzhou et al. | 2003
- 105
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Producing reliable software: An experimentSmidts, C. / Huang, X. / Widmaier, J. C. et al. | 2003
- 105
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800 RELIABILITY - Producing reliable software: An experiment 850:YSmidts, Carol et al. | 2003
- 109
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JOURNAL CONTENTS| 2003
- 115
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BOOK CONTENTS| 2003
- 121
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Monitoring processes with data censored owing to competing risks by using exponentially weighted moving average control chartsSteiner, S. H. / MacKay, R. J. et al. | 2003
- 121
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100 STATISTICAL PROCESS CONTROL - Monitoring processes with data censored owing to competing risks by using exponentially weighted moving average control charts 111:YSteiner, Stefan H. et al. | 2003
- 123
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100 STATISTICAL PROCESS CONTROL - Using factor effects analysis to improve statistical process control 190:YFlaig, John J. et al. | 2003
- 123
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Using factor effects analysis to improve statistical process controlFlaig, J. J. et al. | 2003
- 125
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200 SAMPLING PRINCIPLES AND PLANS - Chain-deferred (ChDF (c1, c2)) sampling plan: Two-phase inspection 220:YShankar, Gauri et al. | 2003
- 125
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Chain-deferred [ChDF (C~1, C~2)] sampling plan: Two-phase inspectionShankar, G. / Sahu, A. K. / Chandraker, T. K. et al. | 2003
- 127
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200 SAMPLING PRINCIPLES AND PLANS - Improved attribute acceptance sampling plans in die presence of misclassification error 220:YMarkowski, Edward P. et al. | 2003
- 127
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Improved attribute acceptance sampling plans in the presence of misclassification errorMarkowski, E. P. / Markowski, C. A. et al. | 2003
- 131
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200 SAMPLING PRINCIPLES AND PLANS - Best linear invariant estimators using ranked set sampling procedure: Comparative study 230:YRaqab, Mohammad Z. et al. | 2003
- 131
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Best linear invariant estimators using ranked set sampling procedure: Comparative studyRaqab, M. Z. / Kouider, E. / Al-Shboul, Q. M. et al. | 2003
- 133
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300 QUALITY MANAGEMENT - A perspective on tensions between external quality assurance requirements and institutional quality assurance development: A case study 319:TGenis, Ethney et al. | 2003
- 133
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A perspective on tensions between external quality assurance requirements and institutional quality assurance development: A case studyGenis, E. et al. | 2003
- 135
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The long and winding road: The evolution of quality managementYong, J. / Wilkinson, A. et al. | 2003
- 135
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300 QUALITY MANAGEMENT - The long and winding road: The evolution of quality management 319:YYong, Josephine et al. | 2003
- 137
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300 QUALITY MANAGEMENT - Views from below: Academics coping with quality 319:YNewton, Jethro et al. | 2003
- 137
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Views from below: Academics coping with qualityNewton, J. et al. | 2003
- 139
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Kanji's business scorecardKanji, G. K. / e Sa, P. M. et al. | 2003
- 139
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300 QUALITY MANAGEMENT - Kanji's business scorecard 329:YKanji, Gopal K. et al. | 2003
- 143
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Redesigning a square peg: Total quality management performance appraisalsAldakhilallah, K. A. / Parente, D. H. et al. | 2003
- 143
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300 QUALITY MANAGEMENT - Redesigning a square peg: Total quality management performance appraisals 334:YAldakhilallah, Khalid A. et al. | 2003
- 147
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300 QUALITY MANAGEMENT - Impact of ISO 9000 certification on quality management practices: A comparative study 342:YQuazi, Hesan A. et al. | 2003
- 147
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Impact of ISO 9000 certification on quality management practices: A comparative studyQuazi, H. A. / Hong, C. W. / Meng, C. T. et al. | 2003
- 151
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300 QUALITY MANAGEMENT - The impact of ISO certification on the levels of awareness and usage of quality tools and concepts: A survey of Turkish manufacturing companies 342:YOzgur, Ceyhun et al. | 2003
- 151
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The impact of ISO certification on the levels of awareness and usage of quality tools and concepts: A survey of Turkish manufacturing companiesOzgur, C. / Meek, G. E. / Toker, A. et al. | 2003
- 153
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300 QUALITY MANAGEMENT - First to the top 343:YDaniels, Susan E. et al. | 2003
- 153
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First to the topDaniels, S. E. et al. | 2003
- 157
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300 QUALITY MANAGEMENT - Stock performance of Malcolm Baldrige National Quality Award winning companies 343:YPrzasnyski, Zbigniew H. et al. | 2003
- 157
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Stock performance of Malcolm Baldrige National Quality Award winning companiesPrzasnyski, Z. H. / Tai, L. S. et al. | 2003
- 159
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Customer loyalty and supplier quality competitionGans, N. et al. | 2003
- 159
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300 QUALITY MANAGEMENT - Customer loyalty and supplier quality competition 350:SGans, Noah et al. | 2003
- 163
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300 QUALITY MANAGEMENT - The relationship between management's perception of total quality service and customer perceptions of service quality 350:SSureshchandar, G.S. et al. | 2003
- 163
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The relationship between management's perception of total quality service and customer perceptions of service qualitySureshchandar, G. S. / Rajendran, C. / Anantharaman, R. N. et al. | 2003
- 167
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Testing the impact of integrating TQM and DFM on the ability of small to medium size firms to respond to their customer needsYoussef, M. A. / Whaley, G. L. / Mohamed, Z. / Sawyer, G. et al. | 2003
- 167
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300 QUALITY MANAGEMENT - Testing the impact of integrating TQM and DFM on the ability of small to medium size firms to respond to their customer needs 350:YYoussef, Mohamed A. et al. | 2003
- 169
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The asymmetrical and nonlinear effects of store quality attributes on customer satisfactionTing, S.-C. / Chen, C.-N. et al. | 2003
- 169
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300 QUALITY MANAGEMENT - The asymmetrical and nonlinear effects of store quality attributes on customer satisfaction 350:YTing, Shueh-Chin et al. | 2003
- 171
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The end of quality?Harvey, L. et al. | 2003
- 171
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300 QUALITY MANAGEMENT - The end of quality? 390:YHarvey, Lee et al. | 2003
- 173
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400 CASE STUDIES IN QUALITY - Diagnosing whether northern Cyprus hotels are ready for TQM: An empirical analysis 410:SArasli, Huseyin et al. | 2003
- 173
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Diagnosing whether northern Cyprus hotels are ready for TQM: An empirical analysisArasli, H. et al. | 2003
- 175
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The state of quality management implementation: A cross-sectional study of quality-oriented companies in Hong KongLai, K.-H. / Weerakoon, T. S. / Cheng, T. C. E. et al. | 2003
- 175
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400 CASE STUDIES IN QUALITY - The state of quality management implementation: A cross-sectional study of quality-oriented companies in Hong Kong 410:YLai, Kee-Hung et al. | 2003
- 179
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A hospital case study supporting workforce culture reengineeringMartin, T. N. / Huq, Z. et al. | 2003
- 179
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400 CASE STUDIES IN QUALITY - A hospital case study supporting workforce culture re-engineering 430:BMartin, Thomas N. et al. | 2003
- 181
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Widening quality gap: A historical interpretationReis, D. / Pena, L. / Novicevic, M. et al. | 2003
- 181
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400 CASE STUDIES IN QUALITY - Widening quality gap: A historical interpretation 440:YReis, Dayr et al. | 2003
- 185
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From audit to assessment: A national perspective on an international issueFranke, S. et al. | 2003
- 185
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400 CASE STUDIES IN QUALITY - From audit to assessment: A national perspective on an international issue 490:TFranke, Sigbrit et al. | 2003
- 187
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Quality as politicsLemaitre, M. J. et al. | 2003
- 187
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400 CASE STUDIES IN QUALITY - Quality as politics 490:TLemaitre, Maria Jose et al. | 2003
- 189
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A new ranked set sample estimator of varianceMacEachern, S. N. / Ozturk, O. / Wolfe, D. A. / Stark, G. V. et al. | 2003
- 189
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500 EXPERIMENTATION AND CORRELATION - A new ranked set sample estimator of variance 515:YMacEachern, Steven N. et al. | 2003
- 193
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500 EXPERIMENTATION AND CORRELATION - Regularization and statistical learning theory for data analysis 519:YEvgeniou, Theodoros et al. | 2003
- 193
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Regularization and statistical learning theory for data analysisEvgeniou, T. / Poggio, T. / Pontil, M. / Verri, A. et al. | 2003
- 195
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The role of statistical design of experiments in six sigma: Perspectives of a practitionerGoh, T. N. et al. | 2003
- 195
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500 EXPERIMENTATION AND CORRELATION - The role of statistical design of experiments in six sigma: Perspectives of a practitioner 520:YGoh, T.N. et al. | 2003
- 197
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500 EXPERIMENTATION AND CORRELATION - A two-stage Bayesian model selection strategy for supersaturated designs 520:YBeattie, Scott D. et al. | 2003
- 197
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A two-stage Bayesian model selection strategy for supersaturated designsBeattie, S. D. / Fong, D. K. H. / Lin, D. K. J. et al. | 2003
- 201
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500 EXPERIMENTATION AND CORRELATION - Multistratum response surface designs 525:YTrinca, Luzia A. et al. | 2003
- 201
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Multistratum response surface designsTrinca, L. A. / Gilmour, S. G. et al. | 2003
- 203
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500 EXPERIMENTATION AND CORRELATION - Robust design: A simple alternative to Taguchi's parameter design approach 529:YScibilia, B. et al. | 2003
- 203
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Robust design: A simple alternative to Taguchi's parameter design approachScibilia, B. / Kobi, A. / Chassagnon, R. / Barreau, A. et al. | 2003
- 203
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200 SAMPLING PRINCIPLES AND PLANS - Robust estimation in very small samples 210:YRousseeuw, Peter J. et al. | 2003
- 203
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Robust estimation in very small samplesRousseeuw, P. J. / Verboven, S. et al. | 2003
- 205
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Improving cross-correlation tests through re-sampling techniquesBelaire-Franch, J. / Contreras-Bayarri, D. et al. | 2003
- 205
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500 EXPERIMENTATION AND CORRELATION - Improving cross-correlation tests through re-sampling techniques 544:YBelaire-Franch, Jorge et al. | 2003
- 207
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A modified score function estimator for multinomial logistic regression in small samplesBull, S. B. / Mak, C. / Greenwood, C. M. T. et al. | 2003
- 207
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500 EXPERIMENTATION AND CORRELATION - A modified score function estimator for multinomial logistic regression in small samples 549:YBull, Shelley B. et al. | 2003
- 211
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Generalized additive multi-mixture model for data miningConversano, C. / Siciliano, R. / Mola, F. et al. | 2003
- 211
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500 EXPERIMENTATION AND CORRELATION - Generalized additive multi-mixture model for data mining 551:YConversano, Claudio et al. | 2003
- 213
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500 EXPERIMENTATION AND CORRELATION - Learning from imprecise data: Possibilistie graphical models 552:YBorgelt, Christian et al. | 2003
- 213
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Learning from imprecise data: Possibilistic graphical modelsBorgelt, C. / Kruse, R. et al. | 2003
- 217
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Process and product improvement in manufacturing systems with correlated stagesZantek, P. F. / Wright, G. P. / Plante, R. D. et al. | 2003
- 217
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600 APPLICATIONS - Process and product improvement in manufacturing systems with correlated stages 660:MZantek, Paul F. et al. | 2003
- 221
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600 APPLICATIONS - Optimal sorting of raw materials, based on the predicted end-product quality 660:MBerget, Ingunn et al. | 2003
- 221
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Optimal sorting of raw materials, based on the predicted end-product qualityBerget, I. / Naes, T. et al. | 2003
- 225
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Research opportunities in service process designHill, A. V. / Collier, D. A. / Froehle, C. M. / Goodale, J. C. / Metters, R. D. / Verma, R. et al. | 2003
- 225
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600 APPLICATIONS - Research opportunities in service process design 670:SHill, Arthur V. et al. | 2003
- 229
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A study on the cognitive and affective components of service qualityChiu, H.-C. et al. | 2003
- 229
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600 APPLICATIONS - A study on the cognitive and affective components of service quality 670:SChiu, Hung-Chang et al. | 2003
- 231
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600 APPLICATIONS - Delivering quality, safety and security in aviation 690:ZBrong, Jerry et al. | 2003
- 231
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Delivering quality, safety and security in aviationBrong, J. et al. | 2003
- 241
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Proportional integral derivative charts for process monitoringJiang, W. / Wu, H. / Tsung, F. / Nair, V. N. / Tsui, K.-L. et al. | 2003
- 241
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100 STATISTICAL PROCESS CONTROL - 110:Y Proportional integral derivative charts for process monitoringJiang, Wei et al. | 2003
- 245
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100 STATISTICAL PROCESS CONTROL - 111:Y Robustness to non-normality of the multivariate EWMA control chartStoumbos, Zachary G. et al. | 2003
- 245
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Robustness to non-normality of the multivariate EWMA control chartStoumbos, Z. G. / Sullivan, J. H. et al. | 2003
- 249
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100 STATISTICAL PROCESS CONTROL - 111:Y The statistical design of EWMA control charts with estimated parametersJones, L.Allison et al. | 2003
- 249
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The statistical design of EWMA control charts with estimated parametersJones, L. A. et al. | 2003
- 253
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100 STATISTICAL PROCESS CONTROL - 190:Y Using factor effects analysis to improve statistical process controlFlaig, John J. et al. | 2003
- 255
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200 SAMPLING PRINCIPLES AND PLANS - 210:Y Reconciliation of asymptotics for unequal probability sampling without replacementAshraf Chaudhary, Mohammad et al. | 2003
- 255
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Reconciliation of asymptotics for unequal probability sampling without replacementChaudhary, M. A. / Sen, P. K. et al. | 2003
- 259
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200 SAMPLING PRINCIPLES AND PLANS - 210:Y Distribution-free tests for cluster samples of ordinal responsesEdwardes, Michael D.deB et al. | 2003
- 259
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Distribution-free tests for cluster samples of ordinal responsesEdwardes, M. D. d. et al. | 2003
- 261
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Are nonrespondents to health surveys less healthy than respondents?Cohen, G. / Duffy, J. C. et al. | 2003
- 261
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200 SAMPLING PRINCIPLES AND PLANS - 230:B Are nonrespondents to health surveys less healthy than respondents?Cohen, G. et al. | 2003
- 263
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300 QUALITY MANAGEMENT - 311:Y Yin-yang: A dialectical approach to total quality managementCunha, Miguel Pina E. et al. | 2003
- 263
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Yin-yang: A dialectical approach to total quality managementCunha, M. P. E. / Dahab, S. / Da Cunha, J. V. et al. | 2003
- 265
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Developing strategic quality management: A research agendaLeonard, D. / McAdam, R. et al. | 2003
- 265
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300 QUALITY MANAGEMENT - 321:Y Developing strategic quality management: A research agendaLeonard, Denis et al. | 2003
- 269
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300 QUALITY MANAGEMENT - 324:B Benchmarking in Italy: The first case study on personnel motivation and satisfaction in a health businessSargiacomo, Massimo et al. | 2003
- 269
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Benchmarking in Italy: The first case study on personnel motivation and satisfaction in a health businessSargiacomo, M. et al. | 2003
- 273
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300 QUALITY MANAGEMENT - 330:Y Culture surveys: Monitoring and enhancing the impact of change programsSwaffin-Smith, Chris et al. | 2003
- 273
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Culture surveys: Monitoring and enhancing the impact of change programsSwaffin-Smith, C. / Barnes, R. / Townsend, M.-C. et al. | 2003
- 277
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300 QUALITY MANAGEMENT - 334:Y Performance measurement systemKanji, Gopal K. et al. | 2003
- 277
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Performance measurement systemKanji, G. K. et al. | 2003
- 279
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300 QUALITY MANAGEMENT - 342:Y The reaction of the Portuguese stock market to ISO 9000 certificationBeirao, Gabriela et al. | 2003
- 279
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The reaction of the Portuguese stock market to ISO 9000 certificationBeirao, G. / Cabral, J. A. S. et al. | 2003
- 283
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Using a customer-focused approach to improve quality across the value chain: The case of SiderarPaladino, M. / Bates, H. / Da Silveira, G. J. C. et al. | 2003
- 283
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300 QUALITY MANAGEMENT - 350:M Using a customer-focused approach to improve quality across the value chain: The case of SiderarPaladino, Marcelo et al. | 2003
- 285
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Customization as a business strategy - a barrier to customer integration in product development?Tollin, K. et al. | 2003
- 285
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300 QUALITY MANAGEMENT - 350:Y Customization as a business strategy -- A barrier to customer integration in product development?Tollin, Karin et al. | 2003
- 287
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400 CASE STUDIES IN QUALITY - 410:B TQM adoption by hospitals in TaiwanHorng, Ching et al. | 2003
- 287
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TQM adoption by hospitals in TaiwanHorng, C. / Huarng, F. et al. | 2003
- 289
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Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000Tsekouras, K. / Dimara, E. / Skuras, D. et al. | 2003
- 289
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400 CASE STUDIES IN QUALITY - 430:Y Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000Tsekouras, Kostas et al. | 2003
- 293
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Competitive priorities of enterprises in mainland ChinaZhao, X. / Yeung, J. H. Y. / Zhou, Q. et al. | 2003
- 293
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400 CASE STUDIES IN QUALITY - 490:Y Competitive priorities of enterprises in mainland ChinaZhao, Xiande et al. | 2003
- 297
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500 EXPERIMENTATION AND CORRELATION - 512:Y Robust estimators of the mode and skewness of continuous dataBickel, David R. et al. | 2003
- 297
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Robust estimators of the mode and skewness of continuous dataBickel, D. R. et al. | 2003
- 303
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Measuring dependency with volume testsSabatti, C. et al. | 2003
- 303
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500 EXPERIMENTATION AND CORRELATION - 512:Y Measuring dependency with volume testsSabatti, Chiara et al. | 2003
- 305
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A multiple-comparisons method based on the distribution of the root node distance of a binary treeDi Rienzo, J. A. / Guzman, A. W. / Casanoves, F. et al. | 2003
- 305
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500 EXPERIMENTATION AND CORRELATION - 519:Y A multiple-comparisons method based on the distribution of the root node distance of a binary treeRienzo, J.A.Di et al. | 2003
- 309
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Using Taguchi methods to improve a control scheme by adjustment of changeable settings: A case studyDasgupta, T. / Sarkar, N. R. / Tamankar, K. G. et al. | 2003
- 309
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500 EXPERIMENTATION AND CORRELATION - 520:M Using Taguchi methods to improve a control scheme by adjustment of changeable settings: A case studyDasgupta, Tirthankar et al. | 2003
- 311
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Follow-up designs to resolve confounding in multifactor experimentsMeyer, R. D. / Steinberg, D. M. / Box, G. et al. | 2003
- 311
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500 EXPERIMENTATION AND CORRELATION - 520:Y Follow-up designs to resolve confounding in multifactor experimentsMeyer, R.Daniel et al. | 2003
- 313
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500 EXPERIMENTATION AND CORRELATION - 520:Y The role of statistical design of experiments in six sigma: Perspectives of a practitionerGoh, T.N. et al. | 2003
- 317
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Missing observations in Youden square designsMansson, R. / Prescott, P. et al. | 2003
- 317
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500 EXPERIMENTATION AND CORRELATION - 522:Y Missing observations in Youden square designsMansson, Ralph et al. | 2003
- 319
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500 EXPERIMENTATION AND CORRELATION - 524:Y Analyzing unreplicated blocked or split-plot fractional factorial designsLoeppky, J.L. et al. | 2003
- 319
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Analyzing unreplicated blocked or split-plot fractional factorial designsLoeppky, J. L. / Sitter, R. R. et al. | 2003
- 323
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Optimal few-stage designsHardwick, J. / Stout, Q. F. et al. | 2003
- 323
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500 EXPERIMENTATION AND CORRELATION - 529:Y Optimal few-stage designsHardwick, Janis et al. | 2003
- 325
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500 EXPERIMENTATION AND CORRELATION - 529:Y Methods for selecting crossover designs with applications to an experiment with two factors in a split plotLoughin, Thomas M. et al. | 2003
- 325
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Methods for selecting crossover designs with applications to an experiment with two factors in a split plotLoughin, T. M. / Johnson, D. E. / Ives, S. E. / Nagaraja, T. G. et al. | 2003
- 329
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Effect of service quality on post-visit intentions over time: The case of a libraryBanwet, D. K. / Datta, B. et al. | 2003
- 329
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600 APPLICATIONS - 620:S Effect of service quality on post-visit intentions over time: The case of a libraryBanwet, Devinder K. et al. | 2003
- 333
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600 APPLICATIONS - 620:Z Quality improvement of barrack life in the Republic of Korea armySohn, So Young et al. | 2003
- 333
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Quality improvement of barrack life in the Republic of Korea armySohn, S. Y. / So, H. K. et al. | 2003
- 337
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600 APPLICATIONS - 640:Y Modularity, product variety, production volume, and component sourcing: Theorizing beyond generic prescriptionsSalvador, F. et al. | 2003
- 337
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Modularity, product variety, production volume, and component sourcing: theorizing beyond generic prescriptionsSalvador, F. / Rungtusanatham, M. / Forza, C. et al. | 2003
- 339
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Measuring web-based service qualityLi, Y. N. / Tan, K. C. / Xie, M. et al. | 2003
- 339
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600 APPLICATIONS - 650.S Measuring web-based service qualityLi, Y.N. et al. | 2003
- 341
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600 APPLICATIONS - 650:Y Enhancement of web design quality through the QFD approachPark, Hee-Sok et al. | 2003
- 341
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600 APPLICATIONS - 660:M The impact of just-in-time production on food qualityHe, Xin et al. | 2003
- 341
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Enhancement of web design quality through the QFD approachPark, H.-S. / Noh, S. J. et al. | 2003
- 345
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Bayesian enhanced strategic decision making for reliabilityPercy, D. F. et al. | 2003
- 345
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800 RELIABILITY - 820:Y Bayesian enhanced strategic decision making for reliabilityPercy, David F. et al. | 2003
- 349
-
Nonhomogeneous birth processes and l~&unknown;-spherical densities, with applications in reliability theoryShaked, M. / Spizzichino, F. / Suter, F. et al. | 2003
- 349
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800 RELIABILITY - 820:Y Nonhomogeneous birth processes and l-spherical densities with applications in reliability theoryShaked, Moshe et al. | 2003
- 351
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800 RELIABILITY - 840:Y Optimal maintenance and operation of a system with backup componentsRighter, Rhonda et al. | 2003
- 351
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Optimal maintenance and operation of a system with backup componentsRighter, R. et al. | 2003
- 361
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100 STATISTICAL PROCESS CONTROL - Percent defective summary chart: Solving a real shop 110:Y problemHart, Marilyn et al. | 2003
- 361
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Percent defective summary chart: Solving a real shop problem, 110:YHart, M. / Hart, R. F. / Stanula, R. et al. | 2003
- 363
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100 STATISTICAL PROCESS CONTROL - Computing the percentage points of the run-length 111:Y distributions of multivariate CUSUM control chartsKhoo, Michael B.C. et al. | 2003
- 363
-
Computing the percentage points of the run-length distributions of multivariate CUSUM control charts, 111:YKhoo, M. B. C. / Quah, S. H. et al. | 2003
- 365
-
A control chart method for ordinal data, 111:YTucker, G. R. / Woodall, W. H. / Tsui, K.-L. et al. | 2003
- 365
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100 STATISTICAL PROCESS CONTROL - A control chart method for ordinal data 111:YTucker, Gary R. et al. | 2003
- 367
-
One-sided control charts for the mean of positively skewed distributions, 111:YDou, Y. / Sa, P. et al. | 2003
- 367
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100 STATISTICAL PROCESS CONTROL - One-sided control charts for the mean of positively skewed 111:Y distributionsDou, Yi et al. | 2003
- 369
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Some hypothesis tests for the covariance matrix when the dimension is large compared to the sample size, 210:YLedoit, O. / Wolf, M. et al. | 2003
- 369
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200 SAMPLING PRINCIPLES AND PLANS - Some hypothesis tests for the covariance matrix when the 210:Y dimension is large compared to the sample sizeLedoit, Olivier et al. | 2003
- 371
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200 SAMPLING PRINCIPLES AND PLANS - Virtual inspection: Optimum sample size for POD 240:Y experimentSong, Xiaolan et al. | 2003
- 371
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Virtual inspection: Optimum sample size for POD experiment, 240:YSong, X. / Sarkar, P. / Veronesi, W. et al. | 2003
- 375
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200 SAMPLING PRINCIPLES AND PLANS - SPC monitoring of MMSE- and PI-controlled processes 290:YJiang, Wei et al. | 2003
- 375
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SPC monitoring of MMSE- and PI-controlled processes, 290:YJiang, W. / Tsui, K.-L. et al. | 2003
- 379
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Simple quality for smaller organizations, 313:ATownsend, P. / Gebhardt, J. et al. | 2003
- 379
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300 QUALITY MANAGEMENT - Simple quality for smaller organizations 313:ATownsend, Pat et al. | 2003
- 383
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300 QUALITY MANAGEMENT - Do quality consultants offer a quality service? 319:YViadiu, Frederic Marimon et al. | 2003
- 383
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Do quality consultants offer a quality service?, 319:YViadiu, F. M. / Fa, M. C. / Saizarbitoria, I. H. et al. | 2003
- 385
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300 QUALITY MANAGEMENT - The little engine that could: Self-efficacy implications for 331:T quality training outcomesKarsten, Rex A. et al. | 2003
- 385
-
The little engine that could: Self-efficacy implications for quality training outcomes, 331:TKarsten, R. A. / Loomba, A. P. S. et al. | 2003
- 387
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300 QUALITY MANAGEMENT - Team sense-making: A mental model for navigating 332:Y uncharted territoriesAshmos, Donde P. et al. | 2003
- 387
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Team sense-making: A mental model for navigating uncharted territories, 332:YAshmos, D. P. / Nathan, M. L. et al. | 2003
- 389
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300 QUALITY MANAGEMENT - Development of an integrated total quality management 334:A and performance measurement system for self-assessment: A methodPun, Kit-Fai et al. | 2003
- 389
-
Development of an integrated total quality management and performance measurement system for self-assessment: A method, 334:APun, K.-F. et al. | 2003
- 391
-
An organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPR, 334:YSelladurai, R. et al. | 2003
- 391
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300 QUALITY MANAGEMENT - An organizational profitability, productivity, performance 334:Y (PPP) model: Going beyond TQM and BPRSelladurai, R. et al. | 2003
- 393
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300 QUALITY MANAGEMENT - Reciprocity and educational evaluations by European 349:T inspectorates: Assumptions and reality checksLeeuw, Frans L. et al. | 2003
- 393
-
Reciprocity and educational evaluations by European inspectorates: Assumptions and reality checks, 349:TLeeuw, F. L. et al. | 2003
- 397
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300 QUALITY MANAGEMENT - Customer relationship management: In B2C markets, often 350:Y less is moreDowling, Grahame et al. | 2003
- 397
-
Customer relationship management: In B2C markets, often less is more 350:YDowling, G. et al. | 2003
- 399
-
300 QUALITY MANAGEMENT - Proposing a compact instrument to measure supplier-customer 350:Y relationships in the context of TQM activitiesAghdasi, Mohammad et al. | 2003
- 399
-
Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities, 350:YAghdasi, M. / Noori, H. et al. | 2003
- 403
-
300 QUALITY MANAGEMENT - Impact of supply chain sensitivity to quality certification on 351:Y quality management practices and performancesRomano, Pietro et al. | 2003
- 403
-
Impact of supply chain sensitivity to quality certification on quality management practices and performances, 351:YRomano, P. et al. | 2003
- 407
-
Quality in U.S. manufacturing industries: An empirical study, 410:MRoethlein, C. / Mangiameli, P. / Ebrahimpour, M. et al. | 2003
- 407
-
400 CASE STUDIES IN QUALITY - Quality in U.S. manufacturing industries: An empirical 410:M studyRoethlein, Christopher et al. | 2003
- 411
-
Factors relating to the adoption of quality management practices: An analysis for Spanish manufacturing firms, 410:Mde Cerio, J. M.-D. et al. | 2003
- 411
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400 CASE STUDIES IN QUALITY - Factors relating to the adoption of quality management 410:M practices: An analysis for Spanish manufacturing firmsCerio, Javier Merino-Diaz de et al. | 2003
- 415
-
Employee participation systems in Spain. Past, present and future., 410:YGarcia-Lorenzo, A. / Prado, J. C. et al. | 2003
- 415
-
400 CASE STUDIES IN QUALITY - Employee participation systems in Spain. Past, present 410:Y and future.Garcia-Lorenzo, Antonio et al. | 2003
- 417
-
400 CASE STUDIES IN QUALITY - Quality and economics: Five key issues 440:ABrust, Peter J. et al. | 2003
- 417
-
Quality and economics: Five key issues, 440:ABrust, P. J. / Gryna, F. M. et al. | 2003
- 421
-
Deming and the proactive statistician, 510:YHahn, G. J. et al. | 2003
- 421
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500 EXPERIMENTATION AND CORRELATION - Deming and the proactive statistician 510:YHahn, Gerald J. et al. | 2003
- 425
-
500 EXPERIMENTATION AND CORRELATION - Hypothesis testing about proportions in two finite 512:Y populationsKrishnamoorthy, K. et al. | 2003
- 425
-
Hypothesis testing about proportions in two finite populations, 512:YKrishnamoorthy, K. / Thomson, J. et al. | 2003
- 429
-
500 EXPERIMENTATION AND CORRELATION - Evaluation of measurement system with a small number of 512:Y observersHeuvel, Edwin R.van den et al. | 2003
- 429
-
Evaluation of measurement system with a small number of observers, 512:Yvan den Heuvel, E. R. / Trip, A. et al. | 2003
- 431
-
Bayesian measures of model complexity and fit, 519:YSpiegelhalter, D. J. / Best, N. G. / Carlin, B. P. / van der Linde, A. et al. | 2003
- 431
-
500 EXPERIMENTATION AND CORRELATION - Bayesian measures of model complexity and fit 519:YSpiegelhalter, David J. et al. | 2003
- 433
-
A case study in design of experiments: Improving the manufacture of viscose fiber, 520:YLedolter, J. et al. | 2003
- 433
-
500 EXPERIMENTATION AND CORRELATION - A case study in design of experiments: Improving the 520:Y manufacture of viscose fiberLedolter, Johannes et al. | 2003
- 435
-
500 EXPERIMENTATION AND CORRELATION - Statistical thinking in practice: Handling variability in 521:Y experimental situationsBjerke, Froydis et al. | 2003
- 435
-
Statistical thinking in practice: Handling variability in experimental situations, 521:YBjerke, F. et al. | 2003
- 439
-
Quality criteria for qualitative inquiries in logistics, 620:AHalldorsson, A. / Aastrup, J. et al. | 2003
- 439
-
600 APPLICATIONS - Quality criteria for qualitative inquiries in logistics 620:AHalldorsson, Arni et al. | 2003
- 441
-
600 APPLICATIONS - Sowing the seeds of quality: Quality at the source 630:TMergen, Erhan et al. | 2003
- 441
-
Sowing the seeds of quality: Quality at the source, 630:TMergen, E. / Stevenson, W. et al. | 2003
- 443
-
600 APPLICATIONS - Among demons and angels: Attitudes towards system 630:T evaluation for quality improvement in advanced vocational educationLindell, Mats et al. | 2003
- 443
-
Among demons and angels: Attitudes towards system evaluation for quality improvement in advanced vocational education, 630:TLindell, M. / Svensson, M. et al. | 2003
- 447
-
600 APPLICATIONS - Product balancing under conditions of quality inflation, 640:A cost pressures and growth strategiesVörös, Jozsef et al. | 2003
- 447
-
Product balancing under conditions of quality inflation, cost pressures and growth strategies, 640:AVoros, J. et al. | 2003
- 451
-
Quality management practices in a flexible manufacturing systems (FMS) environment, 640:MYoussef, M. A. / Al-Ahmady, B. et al. | 2003
- 451
-
600 APPLICATIONS - Quality management practices in a flexible manufacturing 640:M systems (FMS) environmentYoussef, Mohamed A. et al. | 2003
- 453
-
600 APPLICATIONS - Relationships among quality management, IS use and 650:B organizational performance in the health care and non-health care settingHartman, Sandra J. et al. | 2003
- 453
-
Relationships among quality management, IS use and organizational performance in the health care and non-health care setting, 650:BHartman, S. J. / Fok, L. Y. / Fok, W. M. / Li, J. et al. | 2003
- 455
-
The impact of using flexible manufacturing systems on quality management practices, 660:MYoussef, M. A. / Al-Ahmady, B. et al. | 2003
- 455
-
600 APPLICATIONS - The impact of using flexible manufacturing systems on 660:M quality management practicesYoussef, Mohamed A. et al. | 2003
- 457
-
Service quality evaluation by service quality performance matrix, 670:SHung, Y. H. / Huang, M. L. / Chen, K. S. et al. | 2003
- 457
-
600 APPLICATIONS - Service quality evaluation by service quality performance 670:S matrixHung, Y.H. et al. | 2003
- 459
-
Job standardization and service quality: A closer look at the application of total quality management to the public sector, 670:SHsieh, A.-T. / Chou, C.-H. / Chen, C.-M. et al. | 2003
- 459
-
600 APPLICATIONS - Job standardization and service quality: A closer look at 670:S the application of total quality management to the public sectorHsieh, An-Tien et al. | 2003
- 461
-
600 APPLICATIONS - Improving customer service in the real estate industry: A 690:S property selection model using Taguchi loss functionsKethley, R.Bryan et al. | 2003
- 461
-
Improving customer service in the real estate industry: A property selection model using Taguchi loss functions, 690:SKethley, R. B. / Festervand, T. A. / Waller, B. D. et al. | 2003
- 463
-
700 ANALYTICALPROCESS CONTROL - Measurement system analysis: The usual metrics can be 710:M noninformativeLarsen, Greg A. et al. | 2003
- 463
-
Measurement system analysis: The usual metrics can be noninformative, 710:MLarsen, G. A. et al. | 2003
- 465
-
700 ANALYTICALPROCESS CONTROL - A simulation-based method for the process to allow 790:M continuous tracking of quality, cost, and timeGoel, S. et al. | 2003
- 465
-
A simulation-based method for the process to allow continuous tracking of quality, cost, and time, 790:MGoel, S. / Strong, D. R. / Richards, N. / Goel, N. C. et al. | 2003
- 467
-
800 RELIABILITY - On exchangeable, causal and cascading failures 820:YLindley, Dennis V. et al. | 2003
- 467
-
On exchangeable, causal and cascading failures, 820:YLindley, D. V. / Singpurwalla, N. D. et al. | 2003
- 469
-
How to estimate the parameters of a Weibull distribution, 820:YLocks, M. O. et al. | 2003
- 469
-
800 RELIABILITY - How to estimate the parameters of a Weibull distribution 820:YLocks, Mitchell O. et al. | 2003
- 473
-
800 RELIABILITY - The cost of errors in software development: Evidence from 850:Y industryWestland, J.Christopher et al. | 2003
- 473
-
The cost of errors in software development: Evidence from industry, 850:YWestland, J. C. et al. | 2003
- 481
-
100 STATISTICAL PROCESS CONTROL - On the performance of geometric charts with estimated control limits 110:MYang, Zhenlin et al. | 2003
- 481
-
On the performance of geometric charts with estimated control limitsYang, Z. / Xie, M. / Kuralmani, V. / Tsui, K.-L. et al. | 2003
- 485
-
100 STATISTICAL PROCESS CONTROL - A review and extension of control limit methods for nonnormal distributions 110:YMeek, Gary E. et al. | 2003
- 485
-
A review and extension of control limit methods for nonnormal distributionsMeek, G. E. / Ozgur, C. O. et al. | 2003
- 487
-
A computer program to calculate two-stage short-run control chart factors for (X, v) and (X, √v) charts^#Elam, M. E. / Case, K. E. et al. | 2003
- 487
-
100 STATISTICAL PROCESS CONTROL - A computer program to calculate two-stage short-run control chart factors for (X, v) and (X, (bent radical)v) charts' 110:YElam, Matthew E. et al. | 2003
- 491
-
100 STATISTICAL PROCESS CONTROL - Proposed short runs multivariate control charts for the process mean 111:YKhoo, Michael B.C. et al. | 2003
- 491
-
Proposed short runs multivariate control charts for the process meanKhoo, M. B. C. / Quah, S. H. et al. | 2003
- 495
-
A multivariate control chart for expected changes over timeSchwertman, N. C. / Ryan, T. P. / Adnan, R. et al. | 2003
- 495
-
100 STATISTICAL PROCESS CONTROL - A multivariate control chart for expected changes over time 111:YSchwertman, Neil C. et al. | 2003
- 499
-
Process capability improvement for multistage processesLinn, R. J. / Au, E. / Tsung, F. et al. | 2003
- 499
-
100 STATISTICAL PROCESS CONTROL - Process capability improvement for multistage processes 120:YLinn, Richard J. et al. | 2003
- 501
-
200 SAMPLING PRINCIPLES AND PLANS - Random sampling from low discrepancy sequences: Applications to option pricing 210:YÖkten, G. et al. | 2003
- 501
-
Random sampling from low discrepancy sequences: Applications to option pricingOkten, G. et al. | 2003
- 505
-
A simulation-based approach to Bayesian sample size determination for performance under a given model and for separating modelsWang, F. / Gelfand, A. E. et al. | 2003
- 505
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200 SAMPLING PRINCIPLES AND PLANS - A simulation-based approach to Bayesian sample size determination for performance under a given model and for separating models 240:YWang, Fei et al. | 2003
- 509
-
300 QUALITY MANAGEMENT - The pursuit of sustainable business excellence: Guiding transformation for effective organizational change 310:YDervitsiotis, Kostas N. et al. | 2003
- 509
-
The pursuit of sustainable business excellence: Guiding transformation for effective organizational changeDervitsiotis, K. N. et al. | 2003
- 511
-
300 QUALITY MANAGEMENT - Do teams and six sigma go together? 332:YPage Cooper, Nancy et al. | 2003
- 511
-
Do teams and six sigma go together?Cooper, N. P. / Noonan, P. B. et al. | 2003
- 513
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300 QUALITY MANAGEMENT - Running like a bottled tornado 334:AStegall, M.Scott et al. | 2003
- 513
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Running like a bottled tornadoStegall, M. S. et al. | 2003
- 515
-
The stock market's reaction to quality certification: Empirical evidence from SpainNicolau, J. L. / Sellers, R. et al. | 2003
- 515
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300 QUALITY MANAGEMENT - The stock market's reaction to quality certification: Empirical evidence from Spain 342:YNicolau, Juan Luis et al. | 2003
- 519
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300 QUALITY MANAGEMENT - Estimating interrater reliability of examiner scoring for a state quality award 343:YColeman, Garry D. et al. | 2003
- 519
-
Estimating interrater reliability of examiner scoring for a state quality awardColeman, G. D. / Van Aken, E. M. / Shen, J. et al. | 2003
- 523
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300 QUALITY MANAGEMENT - Customer process approach to building loyalty 350:YBehara, Ravi S. et al. | 2003
- 523
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Customer process approach to building loyaltyBehara, R. S. / Fontenot, G. F. / Gresham, A. B. et al. | 2003
- 525
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400 CASE STUDIES IN QUALITY - A cross-cultural comparison of top management personality for TQM implementation 410:AYen, Hsiu Ju et al. | 2003
- 525
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A cross-cultural comparison of top management personality for TQM implementationYen, H. J. / Krumwiede, D. W. / Sheu, C. et al. | 2003
- 527
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400 CASE STUDIES IN QUALITY - TQM readiness level perceived by the administrators working for the central organization of the Ministry of National Education in Turkey 410:ABilgin Aksu, Mualla et al. | 2003
- 527
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TQM readiness level perceived by the administrators working for the central organization of the Ministry of National Education in TurkeyAksu, M. B. et al. | 2003
- 529
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400 CASE STUDIES IN QUALITY - Implementation obstacles for a work-development-oriented TQM strategy 410:YLjungström, Martin et al. | 2003
- 529
-
Implementation obstacles for a work-development-oriented TQM strategyLjungstrom, M. / Klefsjo, B. et al. | 2003
- 533
-
The role of quality tools in improving satisfaction with governmentFoster, S. T. / Shannon, P. / Howard, L. W. et al. | 2003
- 533
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400 CASE STUDIES IN QUALITY - The role of quality tools in improving satisfaction with government 430:AFoster Jr, S.Thomas et al. | 2003
- 537
-
Cost-effectiveness based performance evaluation for suppliers and operationsChen, C.-C. / Yang, C.-C. et al. | 2003
- 537
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400 CASE STUDIES IN QUALITY - Cost-effectiveness based performance evaluation for suppliers and operations 440:YChen, Chee-Cheng et al. | 2003
- 539
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500 EXPERIMENTATION AND CORRELATION - Setting confidence intervals for bounded parameters 511:YMandelkern, Mark et al. | 2003
- 539
-
Setting confidence intervals for bounded parametersMandelkern, M. et al. | 2003
- 543
-
Goodness-of-fit tests for parametric models based on biased samplesSun, Y. / Cui, S. / Tiwari, R. et al. | 2003
- 543
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500 EXPERIMENTATION AND CORRELATION - Goodness-of-fit tests for parametric models based on biased samples 512:YSun, Yanqing et al. | 2003
- 545
-
The weighted likelihoodHu, F. / Zidek, J. V. et al. | 2003
- 545
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500 EXPERIMENTATION AND CORRELATION - The weighted likelihood 512:YHu, Feifang et al. | 2003
- 547
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500 EXPERIMENTATION AND CORRELATION - Modeling a response with self-generated and externally generated sources of variation 515:YShore, Haim et al. | 2003
- 547
-
Modeling a response with self-generated and externally generated sources of variationShore, H. et al. | 2003
- 549
-
Design optimization using ANOVAHafeez, K. / Rowlands, H. / Kanji, G. / Iqbal, S. et al. | 2003
- 549
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500 EXPERIMENTATION AND CORRELATION - Design optimization using ANOVA 520:YHafeez, K. et al. | 2003
- 551
-
Minimal design augmentation schemes to resolve complex aliasing in industrial experimentsScibilia, B. / Kobi, A. / Chassagnon, R. / Barreau, A. et al. | 2003
- 551
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500 EXPERIMENTATION AND CORRELATION - Minimal design augmentation schemes to resolve complex aliasing in industrial experiments 520:YScibilia, B. et al. | 2003
- 553
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500 EXPERIMENTATION AND CORRELATION - Resistant block designs 522:YGujarathi, C.C. et al. | 2003
- 553
-
Resistant block designsGujarathi, C. C. / Pravender et al. | 2003
- 555
-
Experimental designs for constrained regionsMontgomery, D. C. / Loredo, E. N. / Jearkpaporn, D. / Testik, M. C. et al. | 2003
- 555
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500 EXPERIMENTATION AND CORRELATION - Experimental designs for constrained regions 529:YMontgomery, Douglas C. et al. | 2003
- 557
-
Robust stepwise regressionAgostinelli, C. et al. | 2003
- 557
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500 EXPERIMENTATION AND CORRELATION - Robust stepwise regression 540:YAgostinelli, C. et al. | 2003
- 559
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600 APPLICATIONS - Toe the line: No more WorldComs 610:AFaltin, Donna M. et al. | 2003
- 559
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Toe the line: No more WorldComsFaltin, D. M. / Faltin, F. W. et al. | 2003
- 561
-
600 APPLICATIONS - Quality in construction: The situation of the Chilean construction industry 620:ZSerpell, Alfredo et al. | 2003
- 561
-
Quality in construction: The situation of the Chilean construction industrySerpell, A. / De Solminihac, H. / Figari, C. et al. | 2003
- 565
-
Relationships between blanking force and part geometry vs. clearance, tool wear, and sheet thicknessHambli, R. / Kobi, S. / Guerin, F. / Dumon, B. et al. | 2003
- 565
-
600 APPLICATIONS - Relationships between blanking force and part geometry vs. clearance, tool wear, and sheet thickness 660:YHambli, R. et al. | 2003
- 569
-
600 APPLICATIONS - Service quality measurement and the disconfirmation model: Taking care of interpretation 670:SRosen, L.Drew et al. | 2003
- 569
-
Service quality measurement and the disconfirmation model: Taking care of interpretationRosen, L. D. / Scribner, L. L. / Karwan, K. R. et al. | 2003
- 573
-
600 APPLICATIONS - Examining the association between quality and productivity performance in a service organization 670:SKontoghiorghes, Constantine et al. | 2003
- 573
-
Examining the association between quality and productivity performance in a service organizationKontoghiorghes, C. et al. | 2003
- 575
-
600 APPLICATIONS - Quality management in banking services: An approach to employee and customer perceptions 670:SLlorens Montes, Fco Javier et al. | 2003
- 575
-
Quality management in banking services: An approach to employee and customer perceptionsMontes, F. J. L. / Del Mar Fuentes, M. / Fernandez, L. M. M. et al. | 2003
- 579
-
600 APPLICATIONS - Quality management in education: Building excellence and equity in student performance 690:TGoldberg, Jacqueline S. et al. | 2003
- 579
-
Quality management in education: Building excellence and equity in student performanceGoldberg, J. S. et al. | 2003
- 581
-
Acquiring new technologies and capabilities: A grounded model of acquisition implementationRanft, A. L. / Lord, M. D. et al. | 2003
- 581
-
600 APPLICATIONS - Acquiring new technologies and capabilities: A grounded model of acquisition implementation 690:YRanft, Annette L. et al. | 2003
- 585
-
Development and validation of a perceived business quality measurement instrumentLlusar, J. C. B. / Zornoza, C. C. et al. | 2003
- 585
-
700 ANALYTICALPROCESS CONTROL - Development and validation of a perceived business quality measurement instrument 710:YLlusar, Juan Carlos Bou et al. | 2003
- 589
-
700 ANALYTICALPROCESS CONTROL - NASA's experience in improving the microgravity flight development process utilizing the language processing method 740:YNewcomb, John F. et al. | 2003
- 589
-
NASA's experience in improving the microgravity flight development process utilizing the language processing methodNewcomb, J. F. / Lee, M. C. et al. | 2003
- 591
-
The importance of reliability and customization from goods to servicesJohnson, M. D. / Nilsson, L. et al. | 2003
- 591
-
800 RELIABILITY - The importance of reliability and customization from goods to services 810:AJohnson, Michael D. et al. | 2003
- 593
-
Semiparametric and parametric transformation models for comparing diagnostic markers with paired designZou, K. H. / Hall, W. J. et al. | 2003
- 593
-
800 RELIABILITY - Semiparametric and parametric transformation models for comparing diagnostic markers with paired design 820:YZou, Kelly H. et al. | 2003
- 601
-
100 STATISTICAL PROCESS CONTROL - Incorporating runs rules into Hotelling's x2 control charts 111:YKhoo, Michael B.C. et al. | 2003
- 601
-
Incorporating runs rules into Hotelling's chi^2 control chartsKhoo, M. B. C. / Quah, S. H. et al. | 2003
- 605
-
100 STATISTICAL PROCESS CONTROL - A group of moving averages control plan for signaling varying location shifts 111:YSparks, Ross S. et al. | 2003
- 605
-
A group of moving averages control plan for signaling varying location shiftsSparks, R. S. et al. | 2003
- 609
-
Adapting EWMA control charts for batch-correlated dataScariano, S. M. / Hebert, J. L. et al. | 2003
- 609
-
100 STATISTICAL PROCESS CONTROL - Adapting EWMA control charts for batch-correlated data 111:YScariano, Stephen M. et al. | 2003
- 613
-
100 STATISTICAL PROCESS CONTROL - Bootstrap confidence limits for short-run capability indices 120:YBalamurali, S. et al. | 2003
- 613
-
Bootstrap confidence limits for short-run capability indicesBalamurali, S. et al. | 2003
- 615
-
100 STATISTICAL PROCESS CONTROL - An economic inspection interval for control of defective items in a hot rolling mill 190:MDasgupta, Tirthankar et al. | 2003
- 615
-
An economic inspection interval for control of defective items in a hot rolling millDasgupta, T. et al. | 2003
- 617
-
100 STATISTICAL PROCESS CONTROL - Statistical control of a six sigma process 190:YGoh, T.N. et al. | 2003
- 617
-
Statistical control of a six sigma processGoh, T. N. / Xie, M. et al. | 2003
- 621
-
Still rolling: Leslie Kish's "rolling samples" and the American Community SurveyAlexander, C. H. et al. | 2003
- 621
-
200 SAMPLING PRINCIPLES AND PLANS - Still rolling: Leslie Kish's "rolling samples" and the American Community Survey 210:YAlexander, Charles H. et al. | 2003
- 625
-
On a version of cluster sampling and its practical useChaudhuri, A. / Pal, S. et al. | 2003
- 625
-
200 SAMPLING PRINCIPLES AND PLANS - On a version of cluster sampling and its practical use 210:YChaudhuri, Arijit et al. | 2003
- 629
-
200 SAMPLING PRINCIPLES AND PLANS - New paradigms (models) for probability sampling 230:YKish, Leslie et al. | 2003
- 629
-
New paradigms (models) for probability samplingKish, L. et al. | 2003
- 633
-
300 QUALITY MANAGEMENT - The importance of a quality culture 313:YTrewin, Dennis et al. | 2003
- 633
-
The importance of a quality cultureTrewin, D. et al. | 2003
- 635
-
Critical success factors of quality managers: A measurement instrumentChen, I. J. / Paetsch, K. A. / Paulraj, A. et al. | 2003
- 635
-
300 QUALITY MANAGEMENT - Critical success factors of quality managers: A measurement instrument 334:AChen, Injazz J. et al. | 2003
- 637
-
Sustaining healthcare excellence through performance measurementKanji, G. K. / e Sa, P. M. et al. | 2003
- 637
-
300 QUALITY MANAGEMENT - Sustaining healthcare excellence through performance measurement 334:BKanji, Gopal K. et al. | 2003
- 639
-
300 QUALITY MANAGEMENT - Quality in the public sector from an employee's perspective: Results from a transnational comparison 340:YKorunka, C. et al. | 2003
- 639
-
Quality in the public sector from an employee's perspective: Results from a transnational comparisonKorunka, C. / Carayon, P. / Hoonakker, P. / Sainfort, F. / Scharitzer, D. et al. | 2003
- 641
-
A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experienceAl-Awadi, A. et al. | 2003
- 641
-
300 QUALITY MANAGEMENT - A proposed model of consumer loyalty in the retailing 350:Y sector based on the Kuwaiti experienceAl-Awadi, Ahmad et al. | 2003
- 643
-
Total-costs based evaluation system of supplier quality performanceChen, C.-C. / Yang, C.-C. et al. | 2003
- 643
-
300 QUALITY MANAGEMENT - Total-costs based evaluation system of supplier quality performance 351:YChen, Chee-Cheng et al. | 2003
- 645
-
Total value management in shipbuildingDwivedi, S. N. / Maffioli, P. et al. | 2003
- 645
-
400 CASE STUDIES IN QUALITY - Total value management in shipbuilding 410:MDwivedi, S.N. et al. | 2003
- 647
-
400 CASE STUDIES IN QUALITY - A survey of TQM practices in the Malaysian electrical and electronic industry 410:YEng Eng, Quek et al. | 2003
- 647
-
A survey of TQM practices in the Malaysian electrical and electronic industryEng, Q. E. / Yusof, S. M. et al. | 2003
- 651
-
A study in the efficiency evaluation of total quality management activities in Korean companiesYoo, H. et al. | 2003
- 651
-
400 CASE STUDIES IN QUALITY - A study in the efficiency evaluation of total quality management activities in Korean companies 410:YYoo, Hanjoo et al. | 2003
- 655
-
500 EXPERIMENTATION AND CORRELATION - Testing non-nested multivariate effect size models in meta-analysis 510:YTimm, Nil H. et al. | 2003
- 655
-
Testing non-nested multivariate effect size models in meta-analysisTimm, N. H. et al. | 2003
- 657
-
Strategies and approaches for small area statisticsBrackstone, G. J. et al. | 2003
- 657
-
500 EXPERIMENTATION AND CORRELATION - Strategies and approaches for small area statistics 512:YBrackstone, Gordon J. et al. | 2003
- 661
-
Application of analysis of means (ANOM) to nested designs for improving the visualization and understanding of the sources of variation of chemical and pharmaceutical processesla Parra, M. G.-d. / Rodriguez-Loaiza, P. et al. | 2003
- 665
-
500 EXPERIMENTATION AND CORRELATION - Operating window experiments: A novel approach to quality improvement 520:YJoseph, V.Roshan et al. | 2003
- 665
-
Operating window experiments: A novel approach to quality improvementJoseph, V. R. / Wu, C. F. J. et al. | 2003
- 669
-
500 EXPERIMENTATION AND CORRELATION - Response surface designed experiment for door closing effort 525:YChapman, Robert E. et al. | 2003
- 669
-
Response surface designed experiment for door closing effortChapman, R. E. / Masinda, K. et al. | 2003
- 673
-
Row-column response surface designsGilmour, S. G. / Trinca, L. A. et al. | 2003
- 673
-
500 EXPERIMENTATION AND CORRELATION - Row-column response surface designs 525:YGilmour, Steven G. et al. | 2003
- 675
-
500 EXPERIMENTATION AND CORRELATION - Retrospective factorial fitting and reverse design of experiments 529:YLoy, C. et al. | 2003
- 675
-
Retrospective factorial fitting and reverse design of experimentsLoy, C. / Goh, T. N. / Xie, M. et al. | 2003
- 677
-
500 EXPERIMENTATION AND CORRELATION - Bias reduction in standard errors for linear regression with multi-stage samples 541:YBell, Robert M. et al. | 2003
- 677
-
Bias reduction in standard errors for linear regression with multi-stage samplesBell, R. M. / McCaffrey, D. F. et al. | 2003
- 683
-
The influence of the image of a product's region of origin on product evaluationvan Ittersum, K. / Meulenberg, T. G. / Candel, M. J. J. M. et al. | 2003
- 683
-
600 APPLICATIONS - The influence of the image of a product's region of origin on product evaluation 640:YIttersum, Koert van et al. | 2003
- 685
-
600 APPLICATIONS - Manufacturing flexibility: Defining and analyzing relationships among competence, capability, and customer satisfaction 660:MZhang, Qingyu et al. | 2003
- 685
-
Manufacturing flexibility: Defining and analyzing relationships among competence, capability, and customer satisfactionZhang, Q. / Vonderembse, M. A. / Lim, J.-S. et al. | 2003
- 687
-
600 APPLICATIONS - Comparative service quality: German and American ratings across service settings 670:SWitkowski, Terrence H. et al. | 2003
- 687
-
Comparative service quality: German and American ratings across service settingsWitkowski, T. H. / Wolfinbarger, M. F. et al. | 2003
- 691
-
600 APPLICATIONS - The variable nature of services: An empirical examination of trust and its effects on customers' satisfaction responses to poor and good service 670:SSöderlund, Magnus et al. | 2003
- 691
-
The variable nature of services: An empirical examination of trust and its effects on customers' satisfaction responses to poor and good serviceSoderlund, M. / Julander, C.-R. et al. | 2003
- 693
-
A quantitative analysis of the relationship between empowerment practices and service quality outcomesGeralis, M. / Terziovski, M. et al. | 2003
- 693
-
600 APPLICATIONS - A quantitative analysis of the relationship between empowerment practices and service quality outcomes 670:SGeralis, Michelle et al. | 2003
- 695
-
The virtual integrated design methodAungst, S. / Barton, R. / Wilson, D. et al. | 2003
- 695
-
700 ANALYTICALPROCESS CONTROL - The virtual integrated design method 720:YAungst, S. et al. | 2003
- 699
-
700 ANALYTICALPROCESS CONTROL - Evaluating defect estimation models with major defects 730:ABiffl, S. et al. | 2003
- 699
-
Evaluating defect estimation models with major defectsBiffl, S. et al. | 2003
- 709
-
2003 AUTHOR INDEX| 2003
- 715
-
2003 SUBJECT INDEX| 2003