Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context (English)
- New search for: Brock, C.
- New search for: Blut, M.
- New search for: Evanschitzky, H.
- New search for: Kenning, P.
- New search for: Brock, C.
- New search for: Blut, M.
- New search for: Evanschitzky, H.
- New search for: Kenning, P.
In:
INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
;
30
, 3
;
319-322
;
2013
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ISSN:
- Article (Journal) / Print
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Title:Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context
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Contributors:
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Published in:INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING ; 30, 3 ; 319-322
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Publisher:
- New search for: Elsevier Science B.V., Amsterdam.
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Publication date:2013-01-01
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Size:4 pages
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ISSN:
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Type of media:Article (Journal)
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Type of material:Print
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Language:English
- New search for: 658.8007
- Further information on Dewey Decimal Classification
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Classification:
DDC: 658.8007 -
Source:
© Metadata Copyright the British Library Board and other contributors. All rights reserved.
Table of contents – Volume 30, Issue 3
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 201
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Marketing function and form: How functionalist and experiential architectures affect corporate brand personalityRaffelt, U. / Schmitt, B. / Meyer, A. et al. | 2013
- 211
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When white space is more than ''burning money'': Economic signaling meets visual commercial rhetoricPracejus, J. W. / O'Guinn, T. C. / Olsen, G. D. et al. | 2013
- 219
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Patterns in consumption-based learning about brand quality for consumer packaged goodsSzymanowski, M. / Gijsbrechts, E. et al. | 2013
- 236
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Social interactions in customer churn decisions: The impact of relationship directionalityHaenlein, M. et al. | 2013
- 249
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Pricing in the international takeoff of new productsChandrasekaran, D. / Arts, J. W. / Tellis, G. J. / Frambach, R. T. et al. | 2013
- 265
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Is power powerful? Power, confidence, and goal pursuitMin, D. / Kim, J. H. et al. | 2013
- 276
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Product development capability and marketing strategy for new durable productsBanerjee, S. / Soberman, D. A. et al. | 2013
- 292
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An introduction to the application of (case 1) best-worst scaling in marketing researchLouviere, J. / Lings, I. / Islam, T. / Gudergan, S. / Flynn, T. et al. | 2013
- 304
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The real-exposure effect revisited - How purchase rates vary under pictorial vs. real item presentations when consumers are allowed to use their tactile senseMuller, H. et al. | 2013
- 308
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Does container weight influence judgments of volume?Lin, H. M. et al. | 2013
- 310
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The 1/N Rule revisited: Heterogeneity in the naive diversification biasFernandes, D. et al. | 2013
- 314
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Satisfaction as a predictor of future performance: A replicationvan Doorn, J. / Leeflang, P. S. / Tijs, M. et al. | 2013
- 319
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Satisfaction with complaint handling: A replication study on its determinants in a business-to-business contextBrock, C. / Blut, M. / Evanschitzky, H. / Kenning, P. et al. | 2013
- iii
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Editorial Board| 2013
- v
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Announcement: Forthcoming IJRM Special Issues| 2013
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Announcement: Winners of IJRM-EMAC Best Paper Award| 2013
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Announcement: 2013 Winner of the Jan-Benedict E.M. Steenkamp Award for Long-Term Impact| 2013