Perceived overall service quality and customer satisfaction (English)
A comparative analysis between local and foreign banks in Malaysia
- New search for: Moghavvemi, Sedigheh
- New search for: Lee, Su Teng
- New search for: Lee, Siew Peng
- New search for: Moghavvemi, Sedigheh
- New search for: Lee, Su Teng
- New search for: Lee, Siew Peng
In:
International Journal of Bank Marketing
;
36
, 5
;
908-930
;
2018
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ISSN:
- Article (Journal) / Electronic Resource
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Title:Perceived overall service quality and customer satisfaction
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Subtitle:A comparative analysis between local and foreign banks in Malaysia
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Additional title:Service quality and customer satisfaction
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Contributors:
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Published in:International Journal of Bank Marketing ; 36, 5 ; 908-930
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Publisher:
- New search for: Emerald Publishing Limited
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Publication date:2018-06-18
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Size:23 pages
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ISSN:
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DOI:
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Type of media:Article (Journal)
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Type of material:Electronic Resource
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Language:English
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Keywords:
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Source:
Table of contents – Volume 36, Issue 5
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 806
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Measuring the impact of corporate social responsibility practices on brand equity in the banking industry in BangladeshHafez, Md. et al. | 2018
- 823
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Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationshipsTabrani, Mirza / Amin, Muslim / Nizam, Ahmad et al. | 2018
- 849
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Promoting frontline employee customer orientation in China: a replication and a comparisonPousa, Claudio / Hardie, Timothy / Zhang, Xiaodi et al. | 2018
- 868
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Enhancing brand equity through emotions and experience: the banking sectorLoureiro, Sandra Maria Correia / Sarmento, Eduardo Moraes et al. | 2018
- 884
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Development and validation of a multivendor ATM adoption model in IndiaHota, Jyotiranjan / Mishra, Sasmita et al. | 2018
- 908
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Perceived overall service quality and customer satisfactionMoghavvemi, Sedigheh / Lee, Su Teng / Lee, Siew Peng et al. | 2018
- 931
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Bank selection criteria and satisfaction of retail customers of Islamic banks in BangladeshIqbal, Mehree / Nisha, Nabila / Rashid, Mamunur et al. | 2018
- 947
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Moderating influence of advisor personality on the association between financial advice and investor stock trading behaviorTauni, Muhammad Zubair / Majeed, Muhammad Ansar / Mirza, Sultan Sikandar / Yousaf, Salman / Jebran, Khalil et al. | 2018
- 969
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Co-branded services: perceived benefits and involvement of co-branded credit cardsWang, Stephen W. / Farquhar, Jillian et al. | 2018
- 988
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Towards achieving strong customer loyalty in the financial services industryAmegbe, Hayford / Osakwe, Christian Nedu et al. | 2018