Determinants and consequences of consumer satisfaction with self-service technology in a retail setting (English)
- New search for: Wang, M. C.
- New search for: Wang, M. C.
In:
MANAGING SERVICE QUALITY
;
22
, 2
;
128-144
;
2012
-
ISSN:
- Article (Journal) / Print
-
Title:Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
-
Contributors:Wang, M. C. ( author )
-
Published in:MANAGING SERVICE QUALITY ; 22, 2 ; 128-144
-
Publisher:
- New search for: Emerald Group Publishing Limited
-
Publication date:2012-01-01
-
Size:17 pages
-
ISSN:
-
Type of media:Article (Journal)
-
Type of material:Print
-
Language:English
- New search for: 658
- Further information on Dewey Decimal Classification
-
Classification:
DDC: 658 -
Source:
© Metadata Copyright the British Library Board and other contributors. All rights reserved.
Table of contents – Volume 22, Issue 2
The tables of contents are generated automatically and are based on the data records of the individual contributions available in the index of the TIB portal. The display of the Tables of Contents may therefore be incomplete.
- 108
-
Bridging the gap between brand strategy and customer experienceClatworthy, Simon et al. | 2012
- 128
-
Determinants and consequences of consumer satisfaction with self-service technology in a retail settingChih-Hung Wang, Michael et al. | 2012
- 145
-
Self-service technology complaint channel choiceRobertson, Nichola et al. | 2012
- 145
-
Self-service technology complaint channel choice: Exploring consumers' motivesRobertson, N. et al. | 2012
- 165
-
Service environment, provider mood, and provider-customer interactionFowler, Kendra / Bridges, Eileen et al. | 2012
- 184
-
The adoption of mobile value-added services: Investigating the influence of IS quality and perceived playfulnessWang, K. / Lin, C. L. et al. | 2012
- 184
-
The adoption of mobile value-added servicesWang, Kai / Lin, Chien-Liang et al. | 2012